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Old 06-29-2011, 12:57 AM   #1
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Default Ganz Addresses Webkinz World Log Out Problems

A new front page story has been added:

Ganz Addresses Webkinz World Log Out Problems

Click the image to open in full size.Here on Webkinz Insider, for several months we have been receiving reports of "random log outs" affecting players in Webkinz World. In an attempt to figure out exactly what is going on, we have been collecting the information provided by our members in the Glitch Report section of our forum.

The programmers at Ganz are working on the issue, and on Tuesday Ganz released the following statement: "Hey friends! We're aware of a log out issue and we're currently fixing it. It's a top priority for us and we'll keep you updated. If it's happening that often, we'd suggest you call customer service to document the issue if you have time."

Information on how to contact Ganz directly can be found HERE in the Webkinz Insider WIki.
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Old 06-29-2011, 01:13 AM   #2
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Default Re: Ganz Addresses Webkinz World Log Out Problems

The random logout issue is still due with some of the games (like SPREE). If you play Wheel of Yum and something else it crashes. So many bugs with Ganz anymore I doubt very much they beta test. It would wise for them to ask for us to Beta test these new ideas. My money is on the fact they do not have a true live environment for the programmers to test with so the programmers unload a bunch of programs except for the basics and it works, but when you put it to the real live system it crashes like a plane without jet fuel. Anyway... Wish they would take advice but I know they do not.
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Old 06-29-2011, 01:23 AM   #3
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Default Re: Ganz Addresses Webkinz World Log Out Problems

Well it's about time!
I sure hope they fix it
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Old 06-29-2011, 01:23 AM   #4
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Default Re: Ganz Addresses Webkinz World Log Out Problems

thank you fia for putting this on the front page ........... maybe now they will actually help us who have this terrible issue. i hope its not just empty words like so ofthen happens with ganz and the glitches and problems. so many things were promised and never delivered........ so thank you for monitoring the issue and posting this, we really need to keep bugging them because many of us jsut cant play in a regular and fun way on our accts. and for me that is three of them.
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Old 06-29-2011, 02:28 AM   #5
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Default Re: Ganz Addresses Webkinz World Log Out Problems

I am so glad they are going to address this. It will be nice to not have to worry if I will get logged out in the middle of a job or class. Thank you Ganz!
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Old 06-29-2011, 04:34 AM   #6
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Default Re: Ganz Addresses Webkinz World Log Out Problems

This isn't a very big problem for me, but I know it is for some people. Good luck on getting it fixed!
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Old 06-29-2011, 06:55 AM   #7
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Default Re: Ganz Addresses Webkinz World Log Out Problems

Thank you for the update!

I sure hope Ganz fixes this soon. It is very annoying.
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Old 06-29-2011, 07:01 AM   #8
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Default Re: Ganz Addresses Webkinz World Log Out Problems

Thank you Ganz! It hasn't been bad for me since the middle of June, but it still happens on the second session of the day.
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Old 06-29-2011, 07:17 AM   #9
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Default Re: Ganz Addresses Webkinz World Log Out Problems

Keep up the good work Ganz! I know how hard it is to keep complicated software running properly and one little change can mess so many things up. So thank you for letting us know that you are working on this! We look forward to the fix!
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Old 06-29-2011, 07:34 AM   #10
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Default Re: Ganz Addresses Webkinz World Log Out Problems

Oh, good! I'm glad this issue is finally being adressed! The random logouts are gettting SO annoying! I'd be in the middle of a really good trade, about to click the trade button, and POOF! It logs me out.
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