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Old 03-01-2009, 02:00 PM   #81
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Default Re: eStore Codes Being Mailed Out for Previous Purchases

I got a double of 4 codes, That was the first purchase I had ever mad from the e-store. It was a long time ago but im not sure when....

---------- JSwebster added 0 Minutes and 28 Seconds later ----------

They were charms codes

Last edited by JSwebster; 03-01-2009 at 02:00 PM.. Reason: Automerged Doublepost
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Old 03-01-2009, 03:51 PM   #82
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Default Re: eStore Codes Being Mailed Out for Previous Purchases

I just received a email back from the estore regarding how they will be handling this.

It says:


Announcement from Webkzinz eStore:

A number of eStore customers have recently received a "Your eStore Codes" email containing codes for previously-purchased eStore items. These emails were sent out in error yet we assure you that there is no reason for any concern.

The codes being sent out are the original codes that you would have received with an order that you placed on the eStore in the past. In some rare cases, an additional code has been included. If you use a code you recieved in the email that was previously unused, you will be able to keep the FC and the item you get on WebkinzWorld; we will not remove it.

Please note that if you received a new code, you are not being charged for it. We would like to remind you that Ganz considers your financial security and privacy as one of our utmost objectives. This is why our eStore does not store your credit card numbers after your transaction has been completed making it impossible for us to make any additional purchases on your behalf.

There is also some concern from customers that their eStore accounts have been accessed by other customers placing orders. Please be assured that this is not the case.

If you have any questions, please reply to this email or contact Webkinz eStore Customer Support at webkinzestorecs@ganz.com.

We apologize for the confusion and any inconvenience that this has caused.

Your friends at Webkinz World.


So it seems they understand it was their mistake and we are free to use the new codes given to us!


Thank you Ganz for doing the right thing!
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Old 03-01-2009, 06:01 PM   #83
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Default Re: eStore Codes Being Mailed Out for Previous Purchases

THANK YOU WI!!!!

If you had not posted this, I would not have had any idea what the heck was going on! I was about to have a talk with my daughter about getting permission before buying in the estore.

WI is the BEST!
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Old 03-01-2009, 06:07 PM   #84
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Default Re: eStore Codes Being Mailed Out for Previous Purchases

I'm really upset just last week I changed internet providers and no longer have the e-mail address I was using when I made past orders from the e-store. So I would assume I'll never get the extra codes.
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Old 03-03-2009, 09:37 AM   #85
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Default Re: eStore Codes Being Mailed Out for Previous Purchases

i didn't get any email from the e store either. what a blessing for those that did. too bad i didn't get some extra charm codes....i would have surprised my youngest niece and nephew with the charm forest opened and some charms
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