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Old 10-31-2007, 11:35 AM   #1

Default E-mail from Ganz regarding the missing Halloween items -

I e-mailed Ganz earlier,

Here is their response:

From: support@webkinz.com [mailto:support@webkinz.com]
Sent: Wednesday, October 31, 2007 12:15 PM
Subject: Webkinz Customer Support - Reply To Your Message

Thank you for writing.

You have enquired about some of the Halloween items leaving the W-shop.

In order to make sure that all users would receive a Halloween gift when they logged in this morning and due to a change in the adoption center, Webkinz was forced to make an early update to the system. This resulted in the removal of a selected number of Halloween items from the W-shop one day early. We apologize for the inconvenience this may have caused and as a result we have decided to keep the remaining four items in the W-shop for an extra two weeks.

Thank you
Webkinz Customer Support.

Are the Halloween items coming back to the W shop today? The newspaper
says they were to be available till 11/1/07. My kids were planning on
finishing up their rooms today and I was in the middle of buying items
yesterday at 4pm when the system went down.

My kids are really sad.
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Old 10-31-2007, 11:40 AM   #2
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davedg is on a distinguished road

Default Re: E-mail from Ganz regarding the missing Halloween items -

So, that didn't keep their word. That is an awful example to set for the kids that play on their site. I try to teach my kids to honor their word. This is sad.
davedg is offline
Old 10-31-2007, 11:41 AM   #3
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Justin has disabled reputation

Default Re: E-mail from Ganz regarding the missing Halloween items -

Thank you, I received an official statement as well, it is stuck to the top of this forum.
Justin is offline Male

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