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Old 05-29-2009, 11:43 AM   #1
FIA
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Default Doug Returns to the Clubhouse, Continues to Steal Gems

A new front page story has been added:

Doug Returns to the Clubhouse, Continues to Steal Gems

Click the image to open in full size.

Despite Ganz' assurances that the problem with Doug stealing gems had been corrected, it appears he has returned to his old ways. On the Webkinz Newz this morning Ganz announced "We have fixed this issue", but so far this morning, every WI member who has reported on meeting up with Doug in the Clubhouse has had more gems removed from their collections than Doug said he was taking.

One WI member contacted Webkinz Customer Service this morning and had this to report:

I explained to the Rep that Doug was still "stealing" gems. She told me that the programmers were aware of the problem and that they were working on fixing it now. She said that they expected to have the feature working the way it should sometime next week. I asked her why Ganz had announced that it had been fixed, and she wanted to know where I had read that. I pulled up the Webkinz Newz page and read it to her word for word. She was surprised that the announcement had been posted when her information was that it hadn't been fixed. I asked her why Doug was even in the Clubhouse if it hadn't been fixed. She said she didn't know, but assured me that she would look into both of those issues.

So, if you encounter Doug in the Clubhouse today, our advice is that you don't trade with him. He's giving out a new prize today, Rocky Candy, but this food item still isn't worth the extra gems he is taking.

UPDATE (Friday evening): Webkinz Insider member kellyschrvr spoke with a Rep at Ganz who told her that the programmers are working on the problem with Doug. He said that they have removed Doug from the Clubhouse and that Doug will not return to the Clubhouse until the programmers have fixed the glitch, perhaps sometime next week at the earliest. He also said that everyone who had gems stolen should get all of their gems back by closing time on June 2nd.
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Old 05-29-2009, 11:44 AM   #2
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Default Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Thanks FIA! I guess Doug needs more rehab.
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Old 05-29-2009, 11:47 AM   #3
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Default Re: Doug Returns to the Clubhouse, Continues to Steal Gems

The Webkinz Newzs site is showing that this will be fixed by June 2nd.. Did I miss it somewhere on the site where it said it's been fixed?

From Kinzville Newz:
If you traded gems with Doug the Dog yesterday, you may have noticed that he took more gems than he should have. We have fixed this issue, and will be returning all of the gems (including the one you were meant to give) by 5 pm on Tuesday, June 2. We apologize for any concern this issue may have caused.
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Old 05-29-2009, 11:52 AM   #4
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Default Re: Doug Returns to the Clubhouse, Continues to Steal Gems

View Post Originally Posted by 76dimples
The Webkinz Newzs site is showing that this will be fixed by June 2nd.. Did I miss it somewhere on the site where it said it's been fixed?

From Kinzville Newz:
If you traded gems with Doug the Dog yesterday, you may have noticed that he took more gems than he should have. We have fixed this issue, and will be returning all of the gems (including the one you were meant to give) by 5 pm on Tuesday, June 2. We apologize for any concern this issue may have caused.
It says "We have fixed this issue".

They told us that he wouldn't be stealing gems anymore, and that the gems he stole yesterday would be returned on June 2nd.
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Old 05-29-2009, 11:52 AM   #5
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Default Re: Doug Returns to the Clubhouse, Continues to Steal Gems

View Post Originally Posted by 76dimples
The Webkinz Newzs site is showing that this will be fixed by June 2nd.. Did I miss it somewhere on the site where it said it's been fixed?

From Kinzville Newz:
If you traded gems with Doug the Dog yesterday, you may have noticed that he took more gems than he should have. We have fixed this issue, and will be returning all of the gems (including the one you were meant to give) by 5 pm on Tuesday, June 2. We apologize for any concern this issue may have caused.
They changed the news then, because this morning they were saying Doug was fixed and that the gems would be returned by 5PM today.
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Old 05-29-2009, 11:52 AM   #6
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Default Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Looks like Doug is not "completely rehabilitated! I think I will wait to do my trading until Doug gets accustomed to his new role and has been successful for awhile before I start giving up all of one color of my gems. I very close to my third crown; therefore, I think I will get it before I start seeking out Doug. Thanks for all the info and updates!
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Old 05-29-2009, 11:52 AM   #7
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Default Re: Doug Returns to the Clubhouse, Continues to Steal Gems

View Post Originally Posted by 76dimples
The Webkinz Newzs site is showing that this will be fixed by June 2nd.. Did I miss it somewhere on the site where it said it's been fixed?

From Kinzville Newz:
If you traded gems with Doug the Dog yesterday, you may have noticed that he took more gems than he should have. We have fixed this issue, and will be returning all of the gems (including the one you were meant to give) by 5 pm on Tuesday, June 2. We apologize for any concern this issue may have caused.
The part that said WE HAVE FIXED THIS ISSUE.....


The GEMS were to be returned by the 2nd..

So they posted they fixed him, and he is not.
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Old 05-29-2009, 11:54 AM   #8
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Default Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Great he is back to his ways again thanks doug also thanks WI member for helping us!
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Old 05-29-2009, 11:54 AM   #9
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Default Re: Doug Returns to the Clubhouse, Continues to Steal Gems

I was only able to get the second gift on one account. On one of them, he asked for the same gem he asked for yesterday. Of course he wiped me out of those, so I didn't have another to trade today.
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Old 05-29-2009, 12:02 PM   #10
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Default Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Aww, not again. . I hope they fix this soon. I haven't even seen him yet.
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