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Old 10-12-2011, 12:23 PM   #1
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Default Cold Flames Cauldron Freezes Webkinz Accounts! *UPDATE*

A new front page story has been added:

Cold Flames Cauldron Freezes Webkinz Accounts! *UPDATE*

Click the image to open in full size.Members hoping to decorate their Halloween Rooms in Webkinz World should heed this word of warning about the Cold Flames Cauldron.

Our Webkinz Insider members are reporting that placing this item in their Webkinz' room will give a black screen and freeze the room. You will have no option but to log out. If you want to log back into that account, make sure to change the active pet so that you will be directed to a different room.

If this happens to you, phone Ganz at 1-866-WEB-KINZ (you must be 18 or older, or get your parents to phone for you) and the service representative will return the Cold Flames Cauldron to your dock for you.

This appears to be browser dependent. In the meantime, if you purchase a Cold Flames Cauldron, keep it in your dock and don't put it in a room until the Ganz technicians have fixed this problem. Do not go into rooms where there already is a cauldron.

Also it's interesting to note that despite its name, this item is a refrigerator.

*UPDATE* We are getting reports all over the forum that this glitch has been fixed. Thank you to the Ganz techs who effected the repairs so quickly! The cauldrons should now work perfectly, cooling foods like a good fridge should!

*UPDATE* Unfortunately we are still getting reports that this glitch is not fixed for everyone, and it seems to be browser-dependent.
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Old 10-13-2011, 06:46 AM   #2
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Default Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Is this true only if you ADD it to your room?

What if you placed one last year?

Thank you.
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Old 10-13-2011, 07:14 AM   #3
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Default Re: Cold Flames Cauldron Freezes Webkinz Accounts!

View Post Originally Posted by canonymous
Is this true only if you ADD it to your room?

What if you placed one last year?

Thank you.
Hi cannon?

I had one in a room from last year and bought another this year. Had to have ganz unfreeze both rooms
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Old 10-13-2011, 08:33 AM   #4
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Default Re: Cold Flames Cauldron Freezes Webkinz Accounts!

View Post Originally Posted by Lioness
Hi cannon?

I had one in a room from last year and bought another this year. Had to have ganz unfreeze both rooms
Oh NO!!!!

I don't remember which room I put it in
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Old 10-13-2011, 09:18 AM   #5
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Default Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Sure it's a refrigerator? I thought the Cold Flame Cauldron was a storage item (comparatively to other Themes) like a dresser or toy box. The coffin in the Halloween theme is a refrigerator. So, they have 2 Halloween-based refrigerators out right now?
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Old 10-13-2011, 10:01 AM   #6
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Default Re: Cold Flames Cauldron Freezes Webkinz Accounts!

View Post Originally Posted by canonymous
Is this true only if you ADD it to your room?

What if you placed one last year?

Thank you.
Its safe in your dock, but if it's in your room, freeze time! whether from this year or last year. And if you can't remember where you put all your Cold Flame Cauldrons last year, (as I can't ) well it's an unpleasant surprise when you wander into that room. It will not load, it will freeze and your only option is to log out. Or at least, that is what happened to me and what I see being reported.


View Post Originally Posted by serendipitydoda
Sure it's a refrigerator? I thought the Cold Flame Cauldron was a storage item (comparatively to other Themes) like a dresser or toy box. The coffin in the Halloween theme is a refrigerator. So, they have 2 Halloween-based refrigerators out right now?
According to the WIKI, it's a Storage for Food Only. I remember only food in mine, but of course it's now impossible to check this out.

Storage - Webkinz Insider Wiki
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Old 10-13-2011, 10:08 AM   #7
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Default Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Thanks for this info. I've been doing inventory in an effort to do some trading and have been going room to room. I'll try to avoid the Halloween rooms for the time being. But that's half the fun at this time of year
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Old 10-13-2011, 10:09 AM   #8
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Default Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Thank you for the info Webberlily!
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Old 10-13-2011, 11:02 AM   #9
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Default Re: Cold Flames Cauldron Freezes Webkinz Accounts!

I'm locked out of 2 of my Halloween rooms. One of them definitely has a cauldren from last year. I can't remember if the other room does. I didn't add anything to that 2nd room this year though. I'm assuming it has that cauldren also, since it's locking up as well. I'm glad to read that it's not just me, although I hate to see everyone having problems. It's just so frustrating!
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Old 10-13-2011, 11:29 AM   #10
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Default Re: Cold Flames Cauldron Freezes Webkinz Accounts!

I have a new Halloween room in progress, and I can't remember if I moved one of my cauldrons out of my old room into the new one or not (it was my intention, but I stopped mid-decorating the other day and now I'm not sure if I did it or not). Drat, I really want to finish that room but I don't want to take a chance on getting stuck.

I also have all of last year's Halloween foods stored in those cauldrons, and I wanted to retrieve them and pass them around at Halloween. I sure hope they get this resolved soon!

Update: I decided to test both of my Halloween rooms. I switched to my least used pet (one who I won't miss too much if she gets stuck), and first checked out my new Halloween Room. I was relieved to see that I had not placed a cauldron in that room. Then I headed to last year's Halloween Room, where I have THREE cauldrons, and I had no problems whatsoever. I was even able to open the cauldrons to see what goodies I have. I was able to check all three of them and exit the room with no problem.

Last edited by momcrom; 10-13-2011 at 11:29 AM..
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