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Old 02-03-2009, 12:10 AM   #21
ants Edward Cullens
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Default Re: CLUBHOUSE NEWS: KinzChat PLUS Missing on Some Accounts

I just want everyone to know, I am not crying any more or banging my head off the wall, and I feel muuuuuuuccchhhh better now. Whew!
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Old 02-03-2009, 02:06 AM   #22
Happy 2009 folks!!
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Default Re: CLUBHOUSE NEWS: KinzChat PLUS Missing on Some Accounts

It's been missing on mine since I created my 2nd account in early January.
I emailed Ganz, specifically stating that the Kinz Chat Plus tree was missing from my account and this is the removed reply I got:

Quote:
Hello,

Thank you for writing.

You wrote to us about not being able to connect to server when trying to use the kinzchat phone or going into the clubhouse. This feature also affects the Tournament Arena and KinzPost.

Please make sure that all of your pop up blockers are off. If you have a router, please make sure that the HTTP port 80 is open and the FTP port 21 is open.

If this still does not fix the problem, contact your internet service provider to check that your security settings on your modem are not set too 'high'.

Thank you,

Webkinz Customer Service

Code_~PDR~|150065|1013
I never even mentioned the server. Boy I had a buffoon that answered my question. I haven't emailed them back yet as I was going to call instead.

But now thanks to Fia's update, I feel a bit better but my pipc doesn't look like the others...
Click the image to open in full size.

I'm calling Ganz, removed!!

(yes I've created my parent account and blocked it, then unblocked it, then gave permission, cleared my caches and whatnot...)

---------- Babybreau added 3 Minutes and 4 Seconds later ----------

Oh and I have absolutely NO problem getting in on my other American account.

PS> my 2nd account is Asian however it shows like that regardless of the time of day I try.

Last edited by COWS4YOU; 02-03-2009 at 08:26 AM.. Reason: removed words
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Old 02-03-2009, 07:27 AM   #23
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Default Re: CLUBHOUSE NEWS: KinzChat PLUS Missing on Some Accounts

It is missing on our 3 US accounts too... Can't say that I miss it though But I hope those that use it get it back soon
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Old 02-03-2009, 07:27 AM   #24
hy am I still a
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Default Re: CLUBHOUSE NEWS: KinzChat PLUS Missing on Some Accounts

Maybe it is because they do not have the permission from their parents to access the KC+... Did you ask them that?
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Old 02-03-2009, 11:16 AM   #25
ild about this place
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Default Re: CLUBHOUSE NEWS: KinzChat PLUS Missing on Some Accounts

My American Acct is K+ accessible but my Asian Acct - is not. My husband cannot gain access on his American Acct where I can which seems odd. My daughter's American Acct is also K+ accessible. Yes, we are a family! (Some more than others!) LOL! My daughter says she will need therapy later in life!

I was also curious about the "http" links that people were using to log in as well if that made a difference. So I used both links (http://mci2.webkinz.com/loader4.php?go=loadReturnUser&aol=0&fs=0) & http://66.48.69.102////loader4.php?go=loadReturnUser&aol=0&fs=0.) The results - No difference, its definitely a software "glitch". Ganz has to be making upgrades/improvements, whatever to the rooms or software which is allowing only a pecentage of users in. My daughter's pet was the only one in a Trading Room. Now that's unheard of especially in K+.

I'll keep plugging away to try and figure it out.
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Old 02-05-2009, 04:31 PM   #26
Happy 2009 folks!!
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Default Re: CLUBHOUSE NEWS: KinzChat PLUS Missing on Some Accounts

I couldn't get through on the phone so emailed them a 3rd time!

This is the reply I got this time....

Quote:
Hello,

You have inquired about a glitch you have discovered while visiting Webkinz World.

We are aware of the problem and our technical team is working on correcting the issue as soon as possible. Since Webkinz World is continuously upgrading and updating the site, we cannot give you an exact timetable as to when this issue will be resolved. However, rest assured we are looking into the problem and are in the process of rectifying the situation.

We apologize for any inconvenience.

Thank you,

Webkinz Customer Support.
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Old 02-05-2009, 08:39 PM   #27
ild about this place
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Default Re: CLUBHOUSE NEWS: KinzChat PLUS Missing on Some Accounts

It's Worth A Try...

What we found worked on my husband's American but not my Asian acct. I normally access exclusively via my notebook using Vista whereas my husband uses a desktop with a Windows o/s. He could not log into K+ on his desktop but can now log in using Vista on his notebook just as I could before the "glitch" was discovered.

For all of you that have access to a desktop/notebook w/Vista operating system try accessing K+ using that computer. The only downside is that my Asian account (using Vista or Windows) looks like everyone else's who can't access K+ right now (I can't get in, either). If by chance it works for anyone with an Asian (or European acct.) I would be interested to know.

I have a theory with what Ganz may be doing, especially seeing the recent background hue of everything in Red (yards, gardens, rooms, underwater, etc.)!
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