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Old 01-09-2010, 10:49 PM   #11
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Default Re: Can't See the Webkinz World Updates? Don't Forget to Clear Your Cache!

View Post Originally Posted by laurenbay5
UPDATE/ After I did this the christmas theme comes up but I can't buy it. The Old kids theme comes up and I am able to buy it. My caring valley leaf and UO don't come I bought another UO to test it charged me but I did not get my item
You still need to clear the temporary internet files off of your computer. Your system is still looking at the old programming. As soon as you do that, the items will show up in your dock.
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Old 01-09-2010, 10:56 PM   #12
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Default Re: Can't See the Webkinz World Updates? Don't Forget to Clear Your Cache!

i have all the problems that were mentioned...not getting the mint, not being able to see the rare bed at arte's today and I did everything that was said to do and still cold notor should I say, can not see. Cleared my cashe, re-booted, installed new adobe...and nothing????????
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Old 01-09-2010, 11:12 PM   #13
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Default Re: Can't See the Webkinz World Updates? Don't Forget to Clear Your Cache!

Sorry, but I'm wondering if this is NOT just a matter of clearing the cache. I do that regularly. On three of my family's accounts, the new Kids Theme, the mints, and the new bed have shown up right from the start. On one of our other accounts, the old kids theme shows up and an undefined blank box for the bed. All these accounts are using the same computer and the cache is cleared.

I'm wondering if perhaps Ganz did not update all of the servers...?
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Old 01-09-2010, 11:12 PM   #14
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Default Re: Can't See the Webkinz World Updates? Don't Forget to Clear Your Cache!

I've tried all those things too...and still no luck. I'm assuming the problem is with Ganz, and not our computers!
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Old 01-09-2010, 11:36 PM   #15
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Default Re: Can't See the Webkinz World Updates? Don't Forget to Clear Your Cache!

Linus,

Are you using the same browser to look at all of the accounts? You need to clear the Temporary Internet Files on the each browser you use. It is possible to have the old files on one browser and the new files on another browser.
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Old 01-09-2010, 11:37 PM   #16
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Default Re: Can't See the Webkinz World Updates? Don't Forget to Clear Your Cache!

View Post Originally Posted by Grammywhammy
I've tried all those things too...and still no luck. I'm assuming the problem is with Ganz, and not our computers!
What Internet Browser are you using? Each program has a different set of instructions for clearing the Temporary Internet Files.
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Old 01-09-2010, 11:38 PM   #17
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Default Re: Can't See the Webkinz World Updates? Don't Forget to Clear Your Cache!

View Post Originally Posted by lexnmom
i have all the problems that were mentioned...not getting the mint, not being able to see the rare bed at arte's today and I did everything that was said to do and still cold notor should I say, can not see. Cleared my cashe, re-booted, installed new adobe...and nothing????????
Rebooting and installing a new adobe shouldn't have any affect.

What internet browser are you using?
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Old 01-09-2010, 11:51 PM   #18
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Default Re: Can't See the Webkinz World Updates? Don't Forget to Clear Your Cache!

I cleared my cache before and it doesnt work for me so theres nothing you can do but wait
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Old 01-10-2010, 12:18 AM   #19
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Default Re: Can't See the Webkinz World Updates? Don't Forget to Clear Your Cache!

I cleared my laptop cache twice and I still do not get the new items. Same problem with my desk top...cleared cache but no new items.
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Old 01-10-2010, 12:21 AM   #20
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Default Re: Can't See the Webkinz World Updates? Don't Forget to Clear Your Cache!

One only account only, clearing the cache does nothing in either Internet Explorer or Firefox. That account can't see the new kids theme, the mints, or the new bed.
On the other three accounts, we see all the updates perfectly fine on either IE or Firefox. That's why I think this is a Ganz problem, not justa matter of clearing the cache
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