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Old 11-11-2008, 09:13 PM   #71
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porschegl will become famous soon enough

Default Re: BREAKING NEWS: Update From Ganz Regarding Nefertitis Robe eStore Issue!

I not only got One phone call from Webkinz on this issue but two from Ganz as well, so it seems they are really trying to make things right with the customers. I even told the first representative I would be willing to purchase the costume if they put it in the e-store, but he told me they were making it right for everyone that made the purchase during that Oct 25-28th time period due to the false advertisement thing. So, thanks again for putting the post out there for us to read.
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Old 11-12-2008, 03:59 AM   #72
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Default Re: BREAKING NEWS: Update From Ganz Regarding Nefertitis Robe eStore Issue!

thank you miss spots and scot and trex..................... that gives me courage!!!!
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Old 11-13-2008, 04:20 AM   #73
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Default Re: BREAKING NEWS: Update From Ganz Regarding Nefertitis Robe eStore Issue!

i called them today. it was really easy since they aleady knew the issue. the lady was really nice. i think she is Eesa ,,,,,,,,,,,,,,, she didnt have my name down but i told her my order number and then she told me what account it was in.................... and then it was jsut as easy as that. it was in my dock tonight like she said.................................... and it is so cute on my pet ........................ and i got to keep the original one too...................... she didnt even mention it. so i didnt. i figured if it was gone tonight id call her back...................

i think im gonna try to email them with an issue first, so i get a call back. otherwise, i think maybe it is hard to explain the issue. anyone have an email for ww? i know they stopped taking emails,,,,,,,,,,,, is there a new one or do we have to fill out the cs form? i dont like that one because it is not secure like the estore one is......................

has anyone sent in the form without using your code or password or username? i hate doing that when its not secure.....................................
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