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Old 11-03-2008, 09:40 PM   #1
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Arrow BREAKING NEWS: Pharoah Costume Headdress Awarded by Ganz!

If you recall, the picture of the headdress in the eStore did not match what you actually received in Webkinz World when entering the code.

One of the users in our forum, Webbiekinz, purchased the Pharoah Costume two weeks ago from the Webkinz eStore. *Disappointed that the head gear didn't match, they contacted Customer Support in reference to the issue. Ganz called back, letting Webbiekinz know that they would add the originally-pictured headdress to their account and allow them to keep the pharoah head gear! Here's a picture showing both of them on a Tinker Pup!

Click the image to open in full size.

If you were caught by the same glitch, contact Ganz Customer Support, and let them know, it could pay off!*

NOTE: It has been brought to our attention that being awarded the head dress is not so simple. Please make sure that the actual purchaser calls with the documented e-mail confirmation, credit card number and address information, along with the codes purchased and is prepared to stand their ground. Ganz Customer Service representatives have been giving members a difficult time with this situation.


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Old 11-03-2008, 11:01 PM   #2
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Default Re: BREAKING NEWS: Pharoah Costume Headdress Awarded by Ganz!

oh wow! Thank you for the heads up. The members who bought the original costume actually turned out to be very lucky, especially if the estore never sells the headdress again it's very beautiful!
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Old 11-03-2008, 11:03 PM   #3
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Default Re: BREAKING NEWS: Pharoah Costume Headdress Awarded by Ganz!

I agree completely!
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Old 11-03-2008, 11:05 PM   #4
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Default Re: BREAKING NEWS: Pharoah Costume Headdress Awarded by Ganz!

Wow! from what I have been reading today, it sounds like customer support is becoming more of a priority for ganz. I hope to read more like this...
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Old 11-03-2008, 11:24 PM   #5
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Default Re: BREAKING NEWS: Pharoah Costume Headdress Awarded by Ganz!

The same thing happened to me. How do I contact Ganz to request the correct one?
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Old 11-03-2008, 11:48 PM   #6
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Default Re: BREAKING NEWS: Pharoah Costume Headdress Awarded by Ganz!

So which one is the one we were "suppose" to get - The one on the right with the cool feathers???? I hope so - - - and how do I get mine fixed also..
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Old 11-03-2008, 11:56 PM   #7
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Default Re: BREAKING NEWS: Pharoah Costume Headdress Awarded by Ganz!

Thank you for the information, I sent a note to customer support about my costumes after reading this and hope to hear something about it soon. Thanks again for sharing!
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Old 11-03-2008, 11:59 PM   #8
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Default Re: BREAKING NEWS: Pharoah Costume Headdress Awarded by Ganz!

What did you say in your note to Ganz??
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Old 11-04-2008, 01:33 AM   #9
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Default Re: BREAKING NEWS: Pharoah Costume Headdress Awarded by Ganz!

I actually emailed Ganz Before I purchased the outfit, and my only question to them was which one was going to be the actual headset when the dust settled (so to speak).

I did not tell them they gave me the wrong one, nor did I email them to complain about getting a different one than pictured, because I hadn't even bought one yet (because I liked the feathered one better). I simply asked a question. I never expected a reply, let alone the feathered headset.

When I did purchase the outfit, I did so knowing it wasn't the feathered headdress, and I thanked GANZ a lot for giving it to me when they called because I didn't think they needed to. I didn't feel cheated in any way.
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Old 11-04-2008, 02:56 AM   #10
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Default Re: BREAKING NEWS: Pharoah Costume Headdress Awarded by Ganz!

thanks for the heads uo justin!! im going to tell me friends this. They bought it and they were Disappointed that they didnt get the right one
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