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One of the users in our forum, Webbiekinz, purchased the Pharoah Costume two weeks ago from the Webkinz eStore. *Disappointed that the head gear didn't match, they contacted Customer Support in reference to the issue. Ganz called back, letting Webbiekinz know that they would add the originally-pictured headdress to their account and allow them to keep the pharoah head gear! Here's a picture showing both of them on a Tinker Pup!
If you were caught by the same glitch, contact Ganz Customer Support, and let them know, it could pay off!*
NOTE: It has been brought to our attention that being awarded the head dress is not so simple. Please make sure that the actual purchaser calls with the documented e-mail confirmation, credit card number and address information, along with the codes purchased and is prepared to stand their ground. Ganz Customer Service representatives have been giving members a difficult time with this situation.
Re: BREAKING NEWS: Pharoah Costume Headdress Awarded by Ganz!
I actually emailed Ganz Before I purchased the outfit, and my only question to them was which one was going to be the actual headset when the dust settled (so to speak).
I did not tell them they gave me the wrong one, nor did I email them to complain about getting a different one than pictured, because I hadn't even bought one yet (because I liked the feathered one better). I simply asked a question. I never expected a reply, let alone the feathered headset.
When I did purchase the outfit, I did so knowing it wasn't the feathered headdress, and I thanked GANZ a lot for giving it to me when they called because I didn't think they needed to. I didn't feel cheated in any way.
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