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Old 10-23-2008, 06:48 PM   #31
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Default Re: BREAKING NEWS: Ganz Officially Acknowledges Recent Glitches!

Thank You Justin... I cant wait till Wednesday!
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Old 10-23-2008, 06:51 PM   #32
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Default Re: BREAKING NEWS: Ganz Officially Acknowledges Recent Glitches!

thanks justin i am so waiting until wensday.
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Old 10-23-2008, 06:54 PM   #33
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Default Re: BREAKING NEWS: Ganz Officially Acknowledges Recent Glitches!

All the glitches, frustrations and flops that have been going on in Webkinz World (the disappointment in Fall Fest being a major one for me) has been very disheartening and even more so when we don't hear a word from Ganz. It makes us feel that they don't care and that they're not putting in much efforts to do anything about it or communicate with us on what their intentions are and how they plan to make it right by us for all our frustrations after much actual money and time spent in WW.
I feel this was all I needed and I'm so glad that Ganz has finally not just acknowledge the problem because I'm sure they knew about all the problems all along but to COMMUNICATE with us loyal fans & customers of WW to let us know what is going on that they share in our frustrations, what they're intentions are to fix it and a nice token of their appreciation for our loyalty throughout these frustrations and mishaps.
There is still alot more that needs to be addressed, rectified and change on Ganz' part, but finally, Ganz is making a good start.... well with me anyway. Now if they can just continue to keep these lines of communications open with us, I bet the amounts of angry and frustrated posts and such I have seen everywhere would drop significantly.
Hopefully next time, Ganz won't take so long to address their customers on any other issue that should rise in the future. Keeping us clued in is not too much too ask for and not too much to do for us.

THANK YOU Ganz for communicating with us, for reassuring us you acknowledge all the mishaps going on in WW, that you are in fact actively working on fixing all glitches and by making things right for us by showing us a token of your appreciation giving all of us members a free vacation for our pets. This was very uplifting and appreciated!

Sincerley,
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Old 10-23-2008, 07:22 PM   #34
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Default Re: BREAKING NEWS: Ganz Officially Acknowledges Recent Glitches!

I would like to know how they define active member. I hope they don't mean only the people still on at 2:00am and get kicked off. Hopefully they mean people who go online almost everyday or something like that.

I am also glad they are acknowledging and addressing the problems.
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Old 10-23-2008, 07:31 PM   #35
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Default Re: BREAKING NEWS: Ganz Officially Acknowledges Recent Glitches!

Oh yay!!!!I can't wait It would be great if they added a new destiny .I am saving my tickets too! thanks so much justin for posting this and THANK YOU GANZ FOR THE APOLOGY!
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Old 10-23-2008, 07:35 PM   #36
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Default Re: BREAKING NEWS: Ganz Officially Acknowledges Recent Glitches!

It's nice that Ganz is acknowledging the problems we've been having. The vacation ticket is great, but the apology is better!

I'm excited to see what's new. I haven't explored the vacation area much yet, so I think I want to tonight and next week - then I can see the difference before and after.
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Old 10-23-2008, 08:17 PM   #37
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Default Re: BREAKING NEWS: Ganz Officially Acknowledges Recent Glitches!

Whoo hoo!
Lots to look froward to it seems!
Thanks Ganz!
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Old 10-23-2008, 08:17 PM   #38
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Default Re: BREAKING NEWS: Ganz Officially Acknowledges Recent Glitches!

Not sure about you guys but i didnt get a ticket.

Probably will get it tomorrow.
After maintenance.
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Old 10-23-2008, 08:30 PM   #39
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Default Re: BREAKING NEWS: Ganz Officially Acknowledges Recent Glitches!

Why do I have this sinking feeling that we'll all wait until next Wednesday to use our free tickets, and then all the pets going on vacation on the same day (especially a day with surprises) will overload the system and cause glitches?

I'm trying REALLY hard to be optimistic!
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Old 10-23-2008, 08:31 PM   #40
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Default Re: BREAKING NEWS: Ganz Officially Acknowledges Recent Glitches!

Holy Moly! WOW! Thanks for the post, Justin.

I sure am glad that GANZ is finally taking our complaints seriously, and time will tell if they are true to their word.

I will keep my eyes open for my ticket for a vacation. That will be a super consulation gift.
I'm keeping my fingers crossed.
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