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We have been receiving reports from all over the forum of strange happenings in the Fairy Falls section of the Magical Charm Forest. It seems that the Faries are having some trouble with their clocks. After searching for charms, some members are being told that they can search again in six hours, as it is supposed to be, other members are being told that they can go back and search again, over and over, as much as they want, but still others are being told that they won't be able to search for charms again for many, many years. There doesn't seem to be any pattern to which accounts have which of the three senarios. It appears that this "glitch" has been going on since the unscheduled site maintenance late on Wednesday night.
Members who contacted Ganz about this problem have been receiving the following eMail response:
"We are aware of the problem and our technical team is working on correcting the
issue as soon as possible. Since Webkinz World is continuously upgrading and
updating the site, we cannot give you an exact timetable as to when this issue
will be resolved. However, rest assured we are looking into the problem and are
in the process of rectifying the situation. We apologize for any inconvenience."
I do believe that is their usual generic response to most glitches! We did have the unlimited on one of our accounts - and after finally finding all the charms, my dd did not receive the Tiara - which I've read has happened to many WI Members even before this glitch...
One member posted a number & extension earlier today of a Customer Service rep who put the Tiara in her dock immediately -
I just got a call back from the same rep who now said that they "will not be resolving any charm forest issues until the glitch is fixed." She said that after the glitch is fixed, if indeed all 40 forest charms are in my dd's account - she'll get the Tiara...??? So, we'll see, I guess!
It's unfortunate that not everyone got the good side of the glitch -
but, I'm happy for those who did -
My kiddos have a snow day today, so this helped add a little fun.
Good Luck to ALL!
I posted previously on my experience, but it was so bizarre! 2 hours worth and opened everything. Now, W World is running like molasses again on everything. I have to see if I got the Tiara, but
it surely was a super fun experience and took a lot of effort and time. Got everything! Never happened like this before!
---------- sindarin added 2 Minutes and 12 Seconds later ----------
Yep, just checked...they gipped me out of my Tiara..The Grand Prize. Wil have to call them Monday if it isn't in my dock. In selling candies, the system stuck and I lost 45 KC, too.
Last edited by sindarin; 12-19-2008 at 02:53 PM.. Reason: Automerged Doublepost
Yep...I was supposed to get my Tiara and did not. I sent the e-mail. They sent e-mail back stating to call them. I left a message. They have been excellent in helping me with all of my POTM problems this month. So, I am optimistic that I will get the Tiara.
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