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Old 03-06-2009, 02:28 PM   #11
EllieGrl73
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Default Re: Adoption Problems Continue in Webkinz World

I wonder when Ganz will put out an apology. Hopefully they will do something special for the members who have been inconvenienced.
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Old 03-06-2009, 02:39 PM   #12
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Default Re: Adoption Problems Continue in Webkinz World

the number is busy!
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Old 03-06-2009, 02:49 PM   #13
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Default Re: Adoption Problems Continue in Webkinz World

I read this AFTER, I adopted a "Cotton Candy Bunny", and now am continualy being logged out of my account. I called the hotline and left a message, what do you think I should do ?

---------- mirandarose added 0 Minutes and 51 Seconds later ----------

Excscuse the lime green color, I don't know how to change it

Last edited by mirandarose; 03-06-2009 at 02:49 PM.. Reason: Automerged Doublepost
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Old 03-06-2009, 02:51 PM   #14
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Default Re: Adoption Problems Continue in Webkinz World

ok they just reset 2 of my codes and told me to go into the account an "ctear my cash" before readopting my pets tommorrow and that I will not be able to pull up my account until tommorrow. What does "clear your cash" mean?
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Old 03-06-2009, 02:54 PM   #15
imp17
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Default Re: Adoption Problems Continue in Webkinz World

Hi. My friend just logged in a new pet and had no problems with his account. He went to the adoption center a different way than I did. Maybe this could be the problem. When I went to log in my new pet, on the log in screen I clicked adoption center instead of just logging in so that when I got in I was right in the adoption center. My friend logged into Webkinz World first and then clicked on the adoption center. So anyway his adoption went through just fine. Just thought I would tell in case this might solve the problem.
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Old 03-06-2009, 03:07 PM   #16
ALLFOURBOYS
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Default Re: Adoption Problems Continue in Webkinz World

I cannot even get anyone on the phone. I am so frustrated with this. Are they ever going to fix this problem??
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Old 03-06-2009, 03:15 PM   #17
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Default Re: Adoption Problems Continue in Webkinz World

Thanks for all of this info! When I called Ganz the first time, the recording said to send an email to the address we are NOT supposed to use (???). Called another number I found on the web and it was their main customer service, I guess, and they transferred me to a different recorded line.

The new features and rooms are great; however, I would prefer to have a system that works reliably. Seems to me the long list of glitches began after the stadium introduction. Hopefully, the issues will be resolved before tomorrow and the kids can have some fun.
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Old 03-06-2009, 03:20 PM   #18
hy aren't you on
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Default Re: Adoption Problems Continue in Webkinz World

I know this has nothing to do with the subject, but I was on kinzville newz and in the treetop video they said furniture made for treetop rooms will be coming soon.
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Old 03-06-2009, 03:22 PM   #19
Lil Kinz
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Default Re: Adoption Problems Continue in Webkinz World

I've been trying to call customer support off and on all day today in regards to the failing health glitch with the account of one of my daughters, and have gotten nothing but a busy signal. Their lack of regard for the customer, many of whom have spent hundreds of dollars on their product, is staggering. I will not continue to give this company my money.
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Old 03-06-2009, 03:28 PM   #20
bluelw and bluelw2
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Default Re: Adoption Problems Continue in Webkinz World

it just busy now... no chance to hit anything. they must be swamped from this.
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