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We wish we had better news to bring you on this topic, but unfortunately, it looks like the adoption glitch has not been corrected in Webkinz World. Although we have been getting a handful of reports from members who have been able to process a successful adoptions today, the majority of the reports we have been getting are from members who are totally locked out of their accounts. Although Ganz has not yet made a public statement to let customers know what is going on, most of the customer service representatives are advising callers to not adopt any new animals right now. Webkinz Insider member CHRISBILL had the following conversation with a Ganz customer service representative moments ago:
"I was adopting my second pet for the day...and I got locked out again. I called the Tech and she said they were still having problems with adoptions and DO NOT adopt any pets AT ALL [because] there will be no one in the office all weekend but try on Monday when there will be someone in the office. So if you adopt a pet after reading this you take the risk of NOT getting into your account at all over the weekend. She had to reset mine and I can't log into my account until tomorrow morning. If it gets stuck you better call today or you won't be getting in until Monday...The phone number to call is 1-866-932-5469. DO NOT push the #2 option. Push the 0 (ZERO) and keep pushing the 0 (ZERO) until you get a human." --CHRISBILL
THIS IS JUST HORRIBLE...! Ganz keeps closing people out, especially all day yesterday with
maintenance until evening time! What is their problem since last year? Glitches, glitches,
glitches, and the worst Customer Servicce. They keep bringing out new kinz to adopt,
yet you take a risk now even adopting them? They also got the 2009 Wire Award for
Virtual Gaming???? If it's not one thing, it's another with Ganz. And to me, this is a brand
new problem, after one year now on playing in WWorld. I truly FEEL for all the Members
right now. To me, there is NO EXCUSE for this.
---------- sindarin added 2 Minutes and 15 Seconds later ----------
Originally Posted by imp17
Hi, how do I contact Webkinz so that they can reset my account for me. Is there a number that I can get through to a person at? Please help someone.
Ganz's Customer Service Number is: 1-866-932-5469
Last edited by sindarin; 03-06-2009 at 01:47 PM.. Reason: Automerged Doublepost
Thank you so much CHRISBILL you have stopped my crying and tears. I did what you told me and I got a real live person. They are resetting my account and also they are resetting the Mystical Panda code and I will have to re-adopt it. The Ganz Customer service representative told me I could adopt my panda tomarrow after it has been 24 hours. Should I adopt it then or should I wait until Monday in case I have this problem again. Any way you are a life saver and truly helped me out today.
Everytime I try to go to my room it logs me out what is up with that? I adopted a Phoenix on Wednesday it kept saying the code was already used but when I logged in today she is there but I can't go to her room to open her gift.Hopefully they soon get the problems fixed!
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