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Change to one of your older pets. If you can get in, change & you *should* be able to do things after that. Good luck!!
Originally Posted by bsue57
I tried adopting 3 pets on Thursday evening. I was locked out of my account and it is now the next day (Friday) and I am still locked out. I can get in but am locked out of all the activities. Do you have any idea how long this will last?
well after i adopted my mystery pet i got locked out....then today i went to the adoption center from the log in page. got my lamb adopted, played with him...then switched to the mystery pet chicken that locked me out. It didn't change rooms said my chicken was in the room i currently was in. What i did was leave my rooms to today's activities and then went to my room with my chicken. there was my chicken. I'm no longer locked out of my account...but my tree top room wont load. says something about not able to load the file.
Oh...My!!!!... I adopted a New Bunny today and now my account is froze up..Really Really Stinks I can not get any pet to go to their room..The New Bunny face shows up but I can not get to the room to get his prize box. I am very sad It is Friday and I read three days ago people were having problems. But you would of thought they would of had this fixed by now!!!! Help
Thanks to those of you for letting us know that there are STILL problems on Friday with the adoptions.
I have a POTM to adopt but it will also be my 10th pet. With the glitches, I am going to wait as I'm sure to have a problem with the potm bag, the 10th superbed gift and the normal adoption gift/process.
I'll continue to sit and wait - this is crazy!!!!
Please read. I made a Thread it's called I spoke to Ganz today AGAIN. I adopted yesterday and got locked out then called Ganz and a Tech fixed it. Well today I adopted 2 webbies and the 2nd (second) one locked me out. The Tech I spoke to Today was the same one I spoke to yesterday and today she said DO NOT adpot any pets today or over the weekend or you WILL NOT be able to get in to your account until Monday. If you got locked out today you should call Ganz TODAY at 1-866-932-5469 and keep pushing the 0 (ZERO) until you get a human.
Just tried to adopt a domino cat. Figured it must be safe by now after having all of the work day to address the issue. Wrong. Got logged out after the adoption and now can't get past the newspaper page. Can see my new pet, but not her prize box or anything, so I have no idea if I will get what she comes with or anything. Guess I will have to try to call Ganz in the morning. This is craziness. Such a widespread issue, obviously people have been calling them. You would think they would have addressed this somehow by now and at least told us to not adopt any pets until further notice. Now I am locked out. Argh So, still down today.... be warned. Adopt at your own risk!
Hey this has been happening since 2006 so this does not seem any diffrent to me.The solution to the problem is to simply log out then log back in.If this continues or you are unable to log back in then simply X out of the login and click the login popup and try again.If this still continues then simply do something else for the next ten minutes.Then of course try again.Hope this helps!
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