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Hello, today I tried to log in my new easter lamb and the second I adopted it, Webkinz told me to come back later because of technical difficulties. If you can help, I would be very pleased. Thank you!
I'm like all of you and wish: 1. I had read WI first and avoided this, 2. have called Ganz, leaving a message, and sent the customer service e-mail and 3. hope that they fix the problem ASAP.
The only thing I'm worried about is if they'll do what it said on that Customer Service questionnaire they had me fill out - if they don't have to give us a replacement code. Reason, because this is a new pet and I bought it with some hard-earned money, if they don't, it will be a VERY long time before I purchase a Webkinz pet. Hopefully, all they have to do is remove the code from my account and have me log in again.
It's just a bit irksome for me - while I understand Ganz has to make a living and these things happen, this should be a wake up call that maybe they're putting out too many pets (which overloads the servers with codes) and items (real and virtual) and say "Whoa... we need to fix these quirks first and let these older pets sell then we can go and create more."
Hi! I have experienced that same issue during the day, but it is on existing accounts where I did not adopt a new pet. I just logged out and re-logged in. I don't doubt the problem, and it's not that scary for me since I wasn't adopting. Although, I adopted on another account late this evening but I had no problems. I didn't know about this article yet! Yikes!!! I'm glad it worked out for me! Good luck everyone!
30 minutes ago i adopted a cotton candy bunny, No problems, Then i adopted the Blue whale
Then i was kicked out, Maybe it is when you adopt two pets.
I hope it is fixed very soon! I will call tomorrow if it isn't fixed
Is there someone on here who could provide some of us new ones on here with the e-mail address and phone numbers to contact Ganz. I know we have the one number thats been posted on here last night, but I thought I saw somewhere that someone had some other numbers you could also call.
For me this is the first time I have ever had to call Ganz so I am a bit nervous and want to make sure I have all the info I can get to call them.
This gets kind of annoying sometimes I really want to play on Webkinz but i can't log in and something pops up and says " I'm sorry but there is something wrong with our servers at this time try again later" I wish they could just fix the problems and then they would never happen again!
On the log in page, it says "Server Upgrade Test in Progeress. Webkinz will return shortly." I hope they are fixing all of the recent problems! Also before they put this message up, I tried logging in. I typed my username and password in and it said it was the wrong password! I was worried someone had changed it! SO i changed it again but still had no luck! I hope this is resolved soon! DId anyone else have this problem? Thanks!
I've noticed the following symptom: (Logging out). I have come to a conclusion. Webkinz worlds issue rigth now is not of the symtom of adopting a pet earlier this morning. I have came to this conclusion because i had this issue also and i did not adopt a webkinz pet. Thank you for listening, and if you do not agree i am sorry.
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