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Old 03-04-2009, 09:40 PM   #21
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Default Re: Account Login Glitch in Webkinz World

I called Ganz early this afternoon, left a message and still waiting on a response. I do hope that they have this corrected by tomorrow am when I also log in.
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Old 03-04-2009, 09:49 PM   #22
OLEP
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Default Re: Account Login Glitch in Webkinz World

Hello, today I tried to log in my new easter lamb and the second I adopted it, Webkinz told me to come back later because of technical difficulties. If you can help, I would be very pleased. Thank you!

Webkinz user,

OLEP
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Old 03-05-2009, 12:07 AM   #23
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Default Re: Account Login Glitch in Webkinz World

I'm like all of you and wish: 1. I had read WI first and avoided this, 2. have called Ganz, leaving a message, and sent the customer service e-mail and 3. hope that they fix the problem ASAP.

The only thing I'm worried about is if they'll do what it said on that Customer Service questionnaire they had me fill out - if they don't have to give us a replacement code. Reason, because this is a new pet and I bought it with some hard-earned money, if they don't, it will be a VERY long time before I purchase a Webkinz pet. Hopefully, all they have to do is remove the code from my account and have me log in again.

It's just a bit irksome for me - while I understand Ganz has to make a living and these things happen, this should be a wake up call that maybe they're putting out too many pets (which overloads the servers with codes) and items (real and virtual) and say "Whoa... we need to fix these quirks first and let these older pets sell then we can go and create more."
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Old 03-05-2009, 01:59 AM   #24
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Default Re: Account Login Glitch in Webkinz World

Hi! I have experienced that same issue during the day, but it is on existing accounts where I did not adopt a new pet. I just logged out and re-logged in. I don't doubt the problem, and it's not that scary for me since I wasn't adopting. Although, I adopted on another account late this evening but I had no problems. I didn't know about this article yet! Yikes!!! I'm glad it worked out for me! Good luck everyone!

Horses
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Old 03-05-2009, 02:07 AM   #25
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Default Re: Account Login Glitch in Webkinz World

30 minutes ago i adopted a cotton candy bunny, No problems, Then i adopted the Blue whale
Then i was kicked out, Maybe it is when you adopt two pets.
I hope it is fixed very soon! I will call tomorrow if it isn't fixed
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Old 03-05-2009, 09:14 AM   #26
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Default Re: Account Login Glitch in Webkinz World

Goodmorning everyone,

Is there someone on here who could provide some of us new ones on here with the e-mail address and phone numbers to contact Ganz. I know we have the one number thats been posted on here last night, but I thought I saw somewhere that someone had some other numbers you could also call.

For me this is the first time I have ever had to call Ganz so I am a bit nervous and want to make sure I have all the info I can get to call them.

Thanks so much,

Immie
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Old 03-05-2009, 09:25 AM   #27
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Angry I can't log in

This gets kind of annoying sometimes I really want to play on Webkinz but i can't log in and something pops up and says " I'm sorry but there is something wrong with our servers at this time try again later" I wish they could just fix the problems and then they would never happen again!
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Old 03-05-2009, 10:49 AM   #28
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Default Re: Account Login Glitch in Webkinz World

Heres the message I just received when I tried to log in again.


Click the image to open in full size.
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Old 03-05-2009, 10:53 AM   #29
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Default Re: Account Login Glitch in Webkinz World

On the log in page, it says "Server Upgrade Test in Progeress. Webkinz will return shortly." I hope they are fixing all of the recent problems! Also before they put this message up, I tried logging in. I typed my username and password in and it said it was the wrong password! I was worried someone had changed it! SO i changed it again but still had no luck! I hope this is resolved soon! DId anyone else have this problem? Thanks!
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Old 03-05-2009, 11:04 AM   #30
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Smile Amber's opinion

I've noticed the following symptom: (Logging out). I have come to a conclusion. Webkinz worlds issue rigth now is not of the symtom of adopting a pet earlier this morning. I have came to this conclusion because i had this issue also and i did not adopt a webkinz pet. Thank you for listening, and if you do not agree i am sorry.

Fellow webkinz user,
Amber
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