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Old 03-04-2009, 06:35 PM   #1
rleong
 
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Default Account Login Glitch in Webkinz World

A WI Front Page entry has been added:

Account Login Glitch in Webkinz World

A number of our users have been experiencing an account login glitch for most of the day on some of their accounts. We are piecing together the information and it appears that they all have one thing in common -- they adopted new Webkinz this morning on the problem accounts.

The staff here at Webkinz Insider noticed that Webkinz World went back down for maintenance shortly after coming back online this morning, which may be the root cause for the glitch that these users are experiencing. Customer service informed one of our users, dragonfly64, that adopting a pet during this time between maintenance periods caused the issue on her account.

The login glitch has very specific symptoms: Webkinz World allows you to log in and loads your pets and dock, then it gives you the following message and logs you out (thanks to CHRISBILL for the screenshot below).

Click the image to open in full size.

If you are experiencing this issue, you may need to call Customer Service in order to have them remove the newly-adopted pets from your account so that you can adopt them again.
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Old 03-04-2009, 06:38 PM   #2
King Hoopla
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Default Re: Account Login Glitch in Webkinz World

Wait, is this happening only to people who adopted it between the 2 maintenances?
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Old 03-04-2009, 06:48 PM   #3
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Default Re: Account Login Glitch in Webkinz World

I just adopted a pet a few minutes ago and when I was just about to go to the part that gives you the page after the letters you put in for security I got the message that I was being logged out of webkinz world. I then signed in and got the front page and the same message but my new pet showed at the bottom. What is the customer service number? Does anyone know? Thank you so much.
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Old 03-04-2009, 06:52 PM   #4
ladybugmk
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Default Re: Account Login Glitch in Webkinz World

This happened to me today! What is the number to call?
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Old 03-04-2009, 06:52 PM   #5
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Default Re: Account Login Glitch in Webkinz World

I adopted a pet today and I am not having problems....hrm..
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Old 03-04-2009, 06:54 PM   #6
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Default Re: Account Login Glitch in Webkinz World

on my account I got that error to but I had not adapted a webkinz
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Old 03-04-2009, 06:55 PM   #7
AllieCatsMom
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Default Re: Account Login Glitch in Webkinz World

I adopted a Yorkie-Pet of the Month-and have been getting this message all day! It's so annoying!
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Old 03-04-2009, 06:59 PM   #8
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Default Re: Account Login Glitch in Webkinz World

The customer service phone number is 866-WEB-KINZ. You will likely have to leave a message and they'll call you back to resolve your account issues.

We're not sure if it's just happening to those who adopted during that window because others have been experiencing it, though those who adopted this morning seem more affected by this issue.
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Old 03-04-2009, 07:01 PM   #9
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Default Re: Account Login Glitch in Webkinz World

actually I did adopt a wekinz
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Old 03-04-2009, 07:17 PM   #10
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Default Re: Account Login Glitch in Webkinz World

Hi everyone,
I also adopted some new webkinz this morning, and just like Marla it gave me that message and logged me out right after I entered the security letters.

I really hope that when I wake up tomorrow morning it will be all resolved. Otherwise I will be making my first call to webkinz ever.LOL


Thanks for the number. I know I saw somewhere some other numbers we can call, but I will wait till tomorrow to see what happens overnight, if it is still the same I will try to call.

Goodnight everyone and see you tomorrow.
Immie
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