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Old 02-17-2008, 02:02 PM   #1
Nilefire
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Default AAAHHH!!

OMG!! I just logged in my Himalayan and got her room all set up. I went out of the room and *BAM* when I went back in all of her stuff was gone, including her PSI! Omg, I am sooo upset! What should I do?

---------- Nilefire added 0 Minutes and 33 Seconds later ----------

P.S. I tried logging out and logging in and nothing!

Last edited by Nilefire; 02-17-2008 at 02:02 PM.. Reason: Automerged Doublepost
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Old 02-17-2008, 02:02 PM   #2
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Default Re: AAAHHH!!

That's awful! Contact Ganz is all I can think of. It might take them a while to respond but they are pretty friendly about it when they do. Maybe get off WW for a bit too. It's going crazy on my this morning. Good luck!
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Old 02-17-2008, 02:04 PM   #3
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Default Re: AAAHHH!!

View Post Originally Posted by Nilefire
OMG!! I just logged in my Himalayan and got her room all set up. I went out of the room and *BAM* when I went back in all of her stuff was gone, including her PSI! Omg, I am sooo upset! What should I do?

---------- Nilefire added 0 Minutes and 33 Seconds later ----------

P.S. I tried logging out and logging in and nothing!
Try deleting your temporary files, then rebooting your computer. Then log back into WW. If your room is still missing, you will need to contact GANZ: 1-866-932-5469.

good luck!
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Old 02-17-2008, 02:04 PM   #4
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Default Re: AAAHHH!!

That is not good! I would just log out for a while. Maybe even restart your computer or use a different one. If it still doesn't work and it was a lot of stuff than I would contact GANZ. I hope this helps!
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Old 02-17-2008, 02:05 PM   #5
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Default Re: AAAHHH!!

Ong i feel so bad for you! thats terrible!! you should go to customer support, then contact us, and fill out that info. im so sorry for that!
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Old 02-17-2008, 02:15 PM   #6
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Aww :[
That's horrible. Email/ call Ganz, hopefully they can help you!
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Old 02-17-2008, 02:15 PM   #7
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OMG I FELL SO SORRY 4 U!!!!!!!!!!!! I would contact gans defenitly and also wht is a PSI???
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Old 02-17-2008, 02:17 PM   #8
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Ohh. I feel so sorry for you! I have noticed that emailing takes a while to respond, so I would call. Hope you can see all your items again!
Old 02-17-2008, 02:55 PM   #9
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Default Re: AAAHHH!!

View Post Originally Posted by luvwebbies
Try deleting your temporary files, then rebooting your computer. Then log back into WW. If your room is still missing, you will need to contact GANZ: 1-866-932-5469.

good luck!
I agree with lovwebbies.

I think this happens to a lot of us. When it happens to me, this is what I do (it has always worked so far): I log off WW, X out of my browser window, bring up a new window and then log back into WW (I think I have my browser set to delete my temporary files when I exit the browser).
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Old 02-17-2008, 03:39 PM   #10
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Default Re: AAAHHH!!

Something similar happened to me with my Chihuahua's superbed. I left the room, came back and the bed was gone but then when I logged out and logged back in, the bed was back. I'd suggest to just log out and log back and it should be back. If not, then try clearing out your temporary internet files and try logging in again. It should work then. =) Sorry to hear that happened!
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