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Old 11-08-2007, 04:53 PM   #171
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Default Re: 20 Questions have been sent to Webkinz Creative Director!

View Post Originally Posted by Justin
Again, part of the guidelines sent to me on the proposal were "no questions regarding the loss of items or technical issues will be answered".
Thank you very much for addressing my comment Justin.

I did not realize that you were given guidelines to questions that were and were not acceptable to be asked. I find this statement rather upsetting. It means that the top levels are aware of these problems, but don't wish to offer any sort of reassurance to those who are paying for their product.

I have been a user of their product less than a month, and I find these issues have already had me rethinking if I wish to be a customer of theirs long-term. This guideline only deepens my reservations.
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Old 11-09-2007, 10:27 AM   #172
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Default Re: 20 Questions have been sent to Webkinz Creative Director!

Thank You! Gracias! Merci! Gratias tibi! All in all thanks so much & your doing a great job!
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Old 11-09-2007, 12:09 PM   #173
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Arrow Re: 20 Questions have been sent to Webkinz Creative Director!

View Post Originally Posted by Bathory
Thank you very much for addressing my comment Justin.

I did not realize that you were given guidelines to questions that were and were not acceptable to be asked. I find this statement rather upsetting. It means that the top levels are aware of these problems, but don't wish to offer any sort of reassurance to those who are paying for their product.

I have been a user of their product less than a month, and I find these issues have already had me rethinking if I wish to be a customer of theirs long-term. This guideline only deepens my reservations.
I don't think that was the intent of the limitations at all. If you are having your own technical issues, the best way for you to get them resolved is to communicate them directly to Ganz. I don't think that Ganz is dodging their responsibility to us as their customers, you just have to let them know and if it is something they can fix, then they will. Additionally Mr Borst is the creative director -- not president of Ganz, not the head programmer. By his title alone that tells me he is probably not deeply involved with the technical aspect of webkinz, but he IS in charge of the ideas side. He was giving us the opportunity to ask the questions that he CAN answer.

Plus...there is so much about webkinz we want to know, and only 20 questions to get that information in! If it was 20 different people asking for specific glitches on their own accounts to be fixed, how would that benefit the rest of us?

Last edited by contessa2007; 11-09-2007 at 12:11 PM.. Reason: fixed grammar
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Old 11-09-2007, 12:46 PM   #174
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Default Re: 20 Questions have been sent to Webkinz Creative Director!

i agree contessa. i know there are an awful lot of technical issues and gliitches we must deal with and we are all very frustrated by them. But those can only be dealt with individually one on one with ganz. the 20 questions needed to be a consensus and your WI method for coming up with a consensus was more than fair. i anxiously await the answers. when can we expect a reponse?

---------- herbandtez added 12 Minutes and 12 Seconds later ----------

Bathory, i am so sorry that you have been involved with webbies less than a month and already have reservations about continued use of their product. i have been a webkinz lover for a year now and i am amazed at the things ganz has done. of course the more things they do the greater the number of technical issues and glitches. lets also not forget to mention the unprecedented growth in the number of webkinz owners since 12/06. i think what ganz has accomplished is awesome. webbies are an amazing product full of surprises and wonderful changes.

Last edited by herbandtez; 11-09-2007 at 12:46 PM.. Reason: Automerged Doublepost
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Old 11-09-2007, 03:48 PM   #175
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Default Re: 20 Questions have been sent to Webkinz Creative Director!

Hi Justin!
I was wondering when the expected time of the questions to come back was. Thanks so much!
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Old 11-09-2007, 03:56 PM   #176
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Exclamation Re: 20 Questions have been sent to Webkinz Creative Director!

Sweet! They asked one of mine! I was waiting FOREVER! YEEEEESSSSSSSSSSS!!!! I'm jumping up and down rght now!!
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Old 11-09-2007, 04:10 PM   #177
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Default Re: 20 Questions have been sent to Webkinz Creative Director!

most of these questions are extremely helpful! im glad they were chosen!!!
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Old 11-09-2007, 04:48 PM   #178
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Default Re: 20 Questions have been sent to Webkinz Creative Director!

Me too!!!!
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Old 11-09-2007, 06:54 PM   #179
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Default Re: 20 Questions have been sent to Webkinz Creative Director!

YESSSSSSSSSSSSSSSSSSSSSSS! WE WILL WE WILL ROCK YOU! sorry, just a spAZZ atack because we will finalyy here about the lilkinz cheekys!!!!!!
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Old 11-09-2007, 08:07 PM   #180
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Default Re: 20 Questions have been sent to Webkinz Creative Director!

Fantastic questions. I liked all those that were chosen to be asked. I'm proud of all the time, energy and hard work you guys have yet again devoted to this project. WI rocks!
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