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-   -   [SOLVED] i am so mad webkinz took all my money update about the money (http://www.webkinzinsider.com/forum/wi-news-announcements-146/%5Bsolved%5D-i-am-so-mad-webkinz-85531/)

angelofmine10-03-2007 04:18 AM

[SOLVED] i am so mad webkinz took all my money update about the money
 
last night when webkins did the sweep they took all my money i had
123000 dollars!!!!!!!!! they left me with 1203 i called and left a message.but i goota tell you i am not happy on bit.
angel
update 2;30 I taked to a man named jason about 2pm when he called me back he took all my imformation again and said that they hoped to have it fix and the money returned to all the people by the end of the week so that at least is some good news but i'll believe it when i seee it in m yand my sons dock
angel
ok another update i just signed on and the money is back yippee
============
For everyone who lost money, I just received an e-mail from Ganz about the issue. They are aware of it and all of your money will be returned.

In order to make sure it doesn't happen again, they would like a list of people who've experienced the issue. I've agreed to compile it for them, so please e-mail your username to : missing@webkinzinsider.com with the e-mail titled "Missing Kinz Cash". I don't need the amount you lost, I believe they are able to keep track of that.

Justin
=============
UPDATE: I've just received notification from Ganz that everyone whose Kinz Cash that went missing should have had it restored recently, along with an extra 2,000 Kinz Cash for your troubles! :)

They are very sorry for the mistake and are quite upset with what happened as well. I've been told that they are implementing preventative measures so that this doesn't happen in the future and they thank you all for your understanding!

Justin


Masteryoda10-03-2007 04:27 AM

Re: i am so mad webkinz took all my money
 
I hope they are fixing it now, someone said they were down again. I lost out a bunch too, a lot of us did, so I know it will come back.

I hope we dont have to all call and confirm and have a bunch of trouble, but we didnt over the potm package, so maybe not for this either - they will just know and get it back hopefully.

angelofmine10-03-2007 04:31 AM

Re: i am so mad webkinz took all my money
 
i'm sad it happened to others but glad i'm not the only one so they don't think i was lieingabout the money my heart plummed when i saw they left me with 1123 from 123000 i been saving for the hoildays if thats alot to pay for the potm
angel

Masteryoda10-03-2007 04:55 AM

Re: i am so mad webkinz took all my money
 
Exactly, I was saving for the holidays too. i think we all have been.

Tamster10-03-2007 05:57 AM

Re: i am so mad webkinz took all my money
 
Hey there, well I haven't had a chance to go to Webkinz at all today, Just woke up and was getting ready to go do my daily activities, when I noticed Webkinz was down, so I came here to see if you all knew what was happening! I will totally die if they touch my account!!! I have not adopted any frogs at all because of what was going on! But I have sooooo many items! I hope there not effected at all! It's sad to say but I don't have alot of Kinzcash to worry about about 3000 to 4000 in my account! I was relying on the Kinzcash I got from the Frogs to build me up for the Holidays! Man, this is the worst !!

llamamama10-03-2007 06:37 AM

Re: i am so mad webkinz took all my money
 
I have not checked my accounts yet since they are down but yesterday I bought items in the w shop, they took my money and coupons and didn't give me any of the items!! Last time it happened I was told that you use coupons and buy at the wshop at your own risk. What a crock!!!

2222r10-03-2007 06:47 AM

Re: i am so mad webkinz took all my money
 
Arrgghhgh!Those Ganz!Maybe we can email them an enguarging email.

smoke12510-03-2007 06:52 AM

Re: i am so mad webkinz took all my money
 
i had 1002412 kinz cash and now i only have 2105 im so mad

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

harrypotterfan10110-03-2007 06:52 AM

Re: i am so mad webkinz took all my money
 
OMG angel ! How did that happen ? You should contact Ganz later , if your money is still not back ! ! ! ! PM me and LMK what happens !

MamaLizzie10-03-2007 06:54 AM

Re: i am so mad webkinz took all my money
 
Alll of this really stinks. I am sure we will all get on (when they let us on) and see something is wrong or still wrong. I just started all this a month ago and maybe I will stop buying and playing too.

Emmegirl10-03-2007 06:56 AM

Re: i am so mad webkinz took all my money
 
Yeah, what Smoke125 said!

;)

sgiles5310-03-2007 07:34 AM

Re: i am so mad webkinz took all my money
 
I'm glad I didn't see that. I haven't been in yet today since they are down. I wouldn't be happy either. I have been saving for the holiday stuff as well. Thanks for the heads up

kiwi10-03-2007 07:38 AM

Re: i am so mad webkinz took all my money
 
OMG! I didn't go on last night, I hope my money is there when they get back up. I had been also saving for the holidays :(

Love9190610-03-2007 07:39 AM

Re: i am so mad webkinz took all my money
 
You know it is starting to get bad when you can enjoy webkinz because you don't get your POTM items and then they take your hard earned kin cash from you. I had $85901 before I went to bed. It better be there or I am going to stop my webkinz collection now. They are starting to have way too many problems.

Jumper229510-03-2007 07:42 AM

Re: i am so mad webkinz took all my money
 
i hope nothing happend to my stuff!!!! and i am really sorry about what happend to you!!!
(WW is still down)

libertykin10-03-2007 08:08 AM

Re: i am so mad webkinz took all my money
 
i just tuned iin
surely we won't all lose our hard earned k cash
i was saving up for halloween
my webkinz will be so sad

angelofmine10-03-2007 10:08 AM

Re: i am so mad webkinz took all my money
 
hi here an update after being down for 5 hour we went from 1123 to2013 dollars still missing 1273000 dollars i call the man look in my dock and at how long it taken us to get that money andsaid he saw we didn't cheat so after he has boss looks at it they should appove them to put it back they better or i'm done this is a joke i told himwe're not the only one this happened to so we will see or i will be cAlling them every day they have taken the joy from my sons eyes and mine frist with the dissapoint with not getting the potm but now they took the money we were saving to get the halloween theme
angel

Justin10-03-2007 11:23 AM

Re: i am so mad webkinz took all my money
 
For everyone who lost money, I just received an e-mail from Ganz about the issue. They are aware of it and all of your money will be returned.

In order to make sure it doesn't happen again, they would like a list of people who've experienced the issue. I've agreed to compile it for them, so please e-mail your username to : missing@webkinzinsider.com with the e-mail titled "Missing Kinz Cash". I don't need the amount you lost, I believe they are able to keep track of that.

10-03-2007 11:28 AM

Re: i am so mad webkinz took all my money
 
Hi Justin,

I just wanted to say that's incredibly nice of you to agree to take on that responsibility. Thanks for continuing to look out for the people here! Rep point, of course!:)

paws197510-03-2007 11:31 AM

Re: i am so mad webkinz took all my money
 
Quote:

Originally Posted by Justin (Post 1858022)
For everyone who lost money, I just received an e-mail from Ganz about the issue. They are aware of it and all of your money will be returned.

In order to make sure it doesn't happen again, they would like a list of people who've experienced the issue. I've agreed to compile it for them, so please e-mail your username to : missing@webkinzinsider.com with the e-mail titled "Missing Kinz Cash". I don't need the amount you lost, I believe they are able to keep track of that.

That would be horrible!! :wallbash:I haven't been able to log in today so don't know if my KC is there or not...I had over 40,000...... and after not receiving my POTM items, that would be a breaking point for me....Ganz should realize the HUGE numbers of people on their site and be able to handle it...with all the $$ they make off of us!!! Thanks for the post. When I'm able to log back in, if I have issues or lost KC, I'll let you know!

Gingerly10-03-2007 11:33 AM

Re: i am so mad webkinz took all my money
 
Oh boy! I haven't been in WW yet today, and now I'm afraid to look......
But I AM really sorry you guys have lost
soooooo much $$$. I hope Ganz can fix
it for you!

ilovezoos10-03-2007 11:45 AM

Re: i am so mad webkinz took all my money
 
:bow:Wow, I can't believe all the $$$ that you guys have been able to save. I think the most I ever had was around 25,000. Then after I got my bowling alley, I went on a spending spree. Now I'm saving again for the holidays. I hope Ganz does return all the KC. :thumbup:Justin a big thumbs up for you for helping so many people that lost out.:thumbup::thumbup::thumbup::thumbup::thumbup::thumbup::thumbup::thumbup::thumbup::thumbup::thumb up::thumbup:

angelofmine10-03-2007 11:45 AM

Re: i am so mad webkinz took all my money
 
Quote:

Originally Posted by Justin (Post 1858022)
For everyone who lost money, I just received an e-mail from Ganz about the issue. They are aware of it and all of your money will be returned.

In order to make sure it doesn't happen again, they would like a list of people who've experienced the issue. I've agreed to compile it for them, so please e-mail your username to : missing@webkinzinsider.com with the e-mail titled "Missing Kinz Cash". I don't need the amount you lost, I believe they are able to keep track of that.

thank i did email you .you are a very nice person to do all this and i do unstand glitches but my son doesn't and it hurts me to see him sad i have a few more webkinz for him to log on but i want to wait for hem to fix this first .thanks again
angel

lilkinzmom710-03-2007 11:56 AM

Re: i am so mad webkinz took all my money
 
Quote:

Originally Posted by smoke125 (Post 1856246)
i had 1002412 kinz cash and now i only have 2105 im so mad

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

You mean you were a Webkinz Millionaire and now you only have 2Gs?!!! :'(
I never even got up to 20,000!:( Hope you get your KC back.

paws197510-03-2007 12:04 PM

Re: i am so mad webkinz took all my money
 
Webkinz is back on and it seems the POTM item has been resolved at least! :) I got a letter from Ganz in my 'room' explaining the fix and the items were in my dock! :) :) :)

kandym10-03-2007 12:07 PM

Re: i am so mad webkinz took all my money
 
I also have over 40,000kc and hope it is there when we are able to log in

KortnyStar10-03-2007 12:31 PM

Re: i am so mad webkinz took all my money
 
OMG I am s sorry for people who lost their money!!! Well for what it's worth, I did get my mossing POTM prize today, so I hope all turns out well for the missing KC too!!!

Love9190610-03-2007 12:34 PM

Re: i am so mad webkinz took all my money
 
I am a member of your club. I just logged on to my account and I am very mad. I had $81,901 last night and now it's $1,802. I could have done without the POTM items. I want my money back. I have 102 webkinz and I will be ending my account soon if they don't fix it. This was the finally straw.

whispypixie10-03-2007 12:35 PM

Re: i am so mad webkinz took all my money
 
Thank you Justin....

I sent you an email and I have also contacting Ganz's customer service and left a message for them! I hope they resolve this.....my daughter lost a great deal of money and until this is resolved I will not let her activate her POTM.

This is so sad....she totally does NOT understand..

Pix

Justin10-03-2007 12:43 PM

Re: i am so mad webkinz took all my money
 
Quote:

Originally Posted by Love91906 (Post 1858408)
I am a member of your club. I just logged on to my account and I am very mad. I had $81,901 last night and now it's $1,802. I could have done without the POTM items. I want my money back. I have 102 webkinz and I will be ending my account soon if they don't fix it. This was the finally straw.

Please send an e-mail to 'missing@webkinzinsider.com' with your Webkinz username and I will be forwarding it to Ganz to keep this from happening. They will return your Kinz Cash, not to worry.

Quote:

Originally Posted by whispypixie (Post 1858411)
Thank you Justin....

I sent you an email and I have also contacting Ganz's customer service and left a message for them! I hope they resolve this.....my daughter lost a great deal of money and until this is resolved I will not let her activate her POTM.

This is so sad....she totally does NOT understand..

Pix

There's no reason to contact Ganz's CS. They are fully aware and are working on the issue, all Kinz Cash will be returned. Please send the e-mail to 'missing@webkinzinsider.com' so they know what caused it and can prevent it in the future.


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