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'My Mammoth is missing!' and 'There is no character in the Mammoth box!' as well as 'I am being locked out of the room that my Mammoth is in!' have been the complaints that we have been hearing from many of our members since the last maintenance on Wednesday.
Some have written to the Customer Support and have stated that Ganz is aware of the situation and are working on a solution. Many people here are wondering if it may have something to do with a conflict with the New Mammoth due to be released in August. We will keep you updated as we have more information.
For now, if you are experiencing any of these problems, please call 1-866-WEB-KINZ (1-866-932-5469). NOTE: They will only accept calls from people above the age of 18 years. *UPDATE* @webkinz Twitter announced that ALL Wooly Mammoths have been restored to their rightful owners along with a name Change. It will be known as a PREHISTORIC Mammoth Instead of a Woolly Mammoth. The name Woolly will be reserved for the new plush due in August. Thank you Ganz for acknowledging and fixing this so quickly.
Re: eStore Mammoths go MIA on Webkinz World Accounts
I was also thinking that it might be something about the new Plushie Mammoth, I hope it is not the same cause the people who bought it in the Ganz eStore will be upset because everyone likes buying Plushs better cause you don't have to spend 20$ worth of eStore points just to get 1 Pet. Do I make a point, but I hope they do make them into Plushs for people who don't have the eStore version. But The Plush Mammoth looks different from the eStore one. It might be named the Fluffy Mammoth. Ganz is really running out of ideas.
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