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Old 06-24-2010, 12:17 PM   #1
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Default *UPDATE* eStore Mammoths go MIA on Webkinz World Accounts

A new front page story has been added:

*UPDATE* eStore Mammoths go MIA on Webkinz World Accounts

'My Mammoth is missing!' and 'There is no character in the Mammoth box!' as well as 'I am being locked out of the room that my Mammoth is in!' have been the complaints that we have been hearing from many of our members since the last maintenance on Wednesday.

Some have written to the Customer Support and have stated that Ganz is aware of the situation and are working on a solution. Many people here are wondering if it may have something to do with a conflict with the New Mammoth due to be released in August. We will keep you updated as we have more information.

For now, if you are experiencing any of these problems, please call 1-866-WEB-KINZ (1-866-932-5469). NOTE: They will only accept calls from people above the age of 18 years.
*UPDATE* @webkinz Twitter announced that ALL Wooly Mammoths have been restored to their rightful owners along with a name Change. It will be known as a PREHISTORIC Mammoth Instead of a Woolly Mammoth. The name Woolly will be reserved for the new plush due in August.
Thank you Ganz for acknowledging and fixing this so quickly.

Click the image to open in full size.

Last edited by Dixiecup; 06-25-2010 at 12:34 PM..
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Old 06-24-2010, 12:23 PM   #2
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Default Re: eStore Mammoths go MIA on Webkinz World Accounts

Oh no! Let's hope the mammoths are back soon!

Last edited by Dixiecup; 06-24-2010 at 12:30 PM.. Reason: removing first post claim
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Old 06-24-2010, 12:28 PM   #3
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Default Re: eStore Mammoths go MIA on Webkinz World Accounts

oh no!!!!!!!!!!!! maybe they went back to look for relatives!!!

in all seriousness......... i hope they get this fixed soon. i have a few that are now lost in cyber space
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Old 06-24-2010, 12:35 PM   #4
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Default Re: eStore Mammoths go MIA on Webkinz World Accounts

oh no!Better check mine!!
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Old 06-24-2010, 12:37 PM   #5
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Default Re: eStore Mammoths go MIA on Webkinz World Accounts

I was also thinking that it might be something about the new Plushie Mammoth, I hope it is not the same cause the people who bought it in the Ganz eStore will be upset because everyone likes buying Plushs better cause you don't have to spend 20$ worth of eStore points just to get 1 Pet. Do I make a point, but I hope they do make them into Plushs for people who don't have the eStore version. But The Plush Mammoth looks different from the eStore one. It might be named the Fluffy Mammoth. Ganz is really running out of ideas.

~ lilbuf
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Old 06-24-2010, 12:41 PM   #6
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Default Re: eStore Mammoths go MIA on Webkinz World Accounts

Oh dear... This must be because of the plush release... Perhaps. I hope Ganz fixes this soon.
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Old 06-24-2010, 12:44 PM   #7
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Default Re: eStore Mammoths go MIA on Webkinz World Accounts

That's not good! Hopefully it gets fixed soon!
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Old 06-24-2010, 01:01 PM   #8
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Default Re: eStore Mammoths go MIA on Webkinz World Accounts

My Mammoth Jade is missing too!!!!!!!!!!!!!! I'm getting locked out of the room she's in. She appears a white box.
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Old 06-24-2010, 01:25 PM   #9
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Default Re: eStore Mammoths go MIA on Webkinz World Accounts

Thanks for the updates.Everyone have a great day and God bless.:abn::bt::clyde::el1::goo::husky:
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Old 06-24-2010, 01:31 PM   #10
 
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Default Re: eStore Mammoths go MIA on Webkinz World Accounts

Yep I am locked out of my mammoths room, he is also missing from my pets page, and I have other pets in the room also, hope they get this fixed soon.
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