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-   -   trouble with key to kinzville challenge (http://www.webkinzinsider.com/forum/webkinz-challenges-306/trouble-key-kinzville-challenge-812031/)

tigerdove11-30-2018 05:16 PM

trouble with key to kinzville challenge
 
so i started playing on one of my old accounts a while ago, and i've been working on the key to kinzville challenge. i'm on part 4, and i've completed most of it except for the part that says to click on "my profile" in the options menu. i can't seem to find that. does anyone know about this? i can post a picture of the challenge if necessary

Dixiecup11-30-2018 09:16 PM

Re: trouble with key to kinzville challenge
 
Please do, I will try and find out what the alternative is, if there isn't one you may have to contact Ganz through their support and get them to skip you ahead. There are a couple of the challenges like that. Your Kinzville challenge where you build will halt you at the edit your room challenge. You will have to contact Ganz to have them skip that one for sure.

tigerdove12-02-2018 05:23 PM

Re: trouble with key to kinzville challenge
 
Quote:

Originally Posted by Dixiecup (Post 31588604)
Please do, I will try and find out what the alternative is, if there isn't one you may have to contact Ganz through their support and get them to skip you ahead. There are a couple of the challenges like that. Your Kinzville challenge where you build will halt you at the edit your room challenge. You will have to contact Ganz to have them skip that one for sure.

thanks for letting me know :) how do i contact them?

here is a picture:
[IMG]http://i66.tinypic.com/2jscj9.png[/IMG]

Dixiecup12-10-2018 12:40 AM

Re: trouble with key to kinzville challenge
 
https://support.ganzworld.com/webkinz-cs-step-1/

Then go straight o ask a question telling them that you can't complete the Adventurer challenge because a the part you need to finish no longer exists.

You can attach this picture that you have posted, here. Make sure you give them the information they need to get the techs in there to tinker with the challenge. I also found that you can't complete the map edit sequence of the challenge, either, so you may have to contact them more than once. They are pretty quick about it, too. generally speaking, I have not had to speak to anyone about this, they just sneak in, fix it and sneak back out.

mom of 2 teens12-23-2018 01:17 PM

Re: trouble with key to kinzville challenge
 
I notice that since I opened another account that the newer one has different things to do in the challenge . I guess they did this when they had gotten rid of some of the old stuff, not realizing that someone might come back and have an old account reopened.


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