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Old 09-27-2007, 11:02 AM   #21
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Default Re: Has anyone had luck getting ganz to replace forest charms that didn't show up in collection?

I get that they won't replace a charm that we lost, guess that could get kind of messy for them. But the problem is that if you lost the charm, find it again and then get the duplicate message you will never complete the set. Surely there has to be a way that they can confirm that you don't have that charm and do some sort of reset so you're not getting the duplicate message.
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Old 09-27-2007, 12:15 PM   #22
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Default Re: Has anyone had luck getting ganz to replace forest charms that didn't show up in collection?

my thinking on this is that ganz will not replace missing items because of people who read these threads and if they find out that ganz is replacing charms, they will jump on it and complain too. so the good innocent ones will have to suffer our losses due to others who are not so honest. I have lost 2 charms, it is upsetting, but mostly because they seem so hard to find. I know ganz has no way of knowing who actually received a charm that was lost and those who just claim to have lost a charm.
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Old 09-27-2007, 01:50 PM   #23
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Default Re: Has anyone had luck getting ganz to replace forest charms that didn't show up in collection?

I don't know if this is a fluke or what,but a few days ago i wrote a pretty nasty letter to them asking how could we complete the sets if the tree thinks we already have the charm,that i planned not to buy anymore of their things,i really was stewing,etc. and today got an answer saying they were working on it,BUT when i did the charm hunt today,i got a key,5 pods,and three of them were charms i needed,unlocked another box,and did not lose them,it made me wonder how much control they have.

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