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Old 09-06-2007, 11:56 AM   #51
and1214
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and1214 is an unknown quantity at this point

Default Re: Don't buy webkinz mouse pads!

Yesterday i emailed webkinz at support@webkinz with the problem i was having with 2 mousepads i had pruchased....neither mousepad resulted in the poster i was to receive...i had received a charm......here is their response i recevied from webkinz today.....i will let you know if the problem is resolved tomorrow......hope this helps.....

Hello,

Thank you for writing to us about your problem.

We investigated the problem, and our technical wizards have successfully resolved the situation. Please return to the Code Shop, tomorrow morning or anytime after.

If your Secret Code still gives you an error message, please REPLY to this email with the Secret Code and the exact error message that you receive.

We are sorry for any inconvenience this may have caused.

Thank you,

Webkinz Customer Support
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Old 09-06-2007, 12:08 PM   #52
Leo
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Default Re: Don't buy webkinz mouse pads!

View Post Originally Posted by simpsonlover235
I went up to hallmark,they had them I rushed home and opened it.Guess what?The code it came with that I entered said I got the bonus but it wasn't in my dock!I logged in and out,not there.Don't buy them if you want the bonus!Thank you for your time.
I just find this unbelievable that GANZ could continue to mess up new product launches. I mean come on! If you have a new product out there with a virtual code, you have to test it and test it and test it to make sure it works before you roll it out.

If GANZ doesn't get their act together, they are going to alienate all their customers.
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Old 09-06-2007, 12:18 PM   #53
hy isn't he real?
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fasterthenever is a name known to allfasterthenever is a name known to allfasterthenever is a name known to all

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Default Re: Don't buy webkinz mouse pads!

View Post Originally Posted by and1214
Yesterday i emailed webkinz at support@webkinz with the problem i was having with 2 mousepads i had pruchased....neither mousepad resulted in the poster i was to receive...i had received a charm......here is their response i recevied from webkinz today.....i will let you know if the problem is resolved tomorrow......hope this helps.....

Hello,

Thank you for writing to us about your problem.

We investigated the problem, and our technical wizards have successfully resolved the situation. Please return to the Code Shop, tomorrow morning or anytime after.

If your Secret Code still gives you an error message, please REPLY to this email with the Secret Code and the exact error message that you receive.

We are sorry for any inconvenience this may have caused.

Thank you,

Webkinz Customer Support
Thanks for the info. I have been waiting to put my codes in. I don't need anymo9re "dissappearing" items.
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