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I just called Ganz because Zehe was not added after it was caught. Customer service told me that without a screen shot, TO BAD FOR ME!! I do not understand why they cannot verify this. I know this has been an issue in the past! Grrrrrr!
They could've been duplicates of ones that you've already caught, just like boatchick said. I just read NR's post - how rude that was of Ganz to say that! This has been an issue in the past, and I hope Ganz comes around to fixing it soon! Good luck!
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