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I adopted and played with my new Zumbuddy, then after I left that room, nothing else would work. I just get the little symbol that Windows Explorer is working, but nothing happens. When I try to log out, it tells me that the program is not responding. I close down, open back up, and the same thing happens, no matter where I go! Dailies, academy, games, nothing works. Anybody have any ideas how to fix this...I already cleared the cache, hoping that was it, but it didn't help.
And it's only the webkinz site, I went to other places on the web, including data sites to download documents, and they all work fine.
When you cleared your cache did you also delete your history? Are you going directly through your browser? I have aol and cannot do WW through it. I use my browser to access WW. Although I have not encountered the exact problem you are having, usually if I delete the history and type in url for WW that usually works for me. If it doesn't, call Ganz at 1-800-724-5902 after 9 am eastern time. When they answer press your o button and when the operater answers tell her you want to speak to someone to help with Webkinz account. They are usually very helpful. Good luck!
Yes, I cleared everything. After I cleared it, I had to type the website back in to go to the page. I just tried again, and the same thing, it just stops responding. I didn't have this problem before adopting the Zumbuddy. I bought two of them, one for me and one for my niece for her birthday, and wanted to test it out before I gave it to her. Now I'm worried! And as I menetioned, I don't have this problem on any other website.
Try a different browser. Internet Explorer gave me so much trouble with WW that I gave up on it. I now use Firefox. It's a free download, so give it a try and see if that (or another browser) works for you.
I did try firefox, that didn't help. But I woke up yesterday morning, and booted up the computer, and went to check on my webbies, and everything is fine. Who knows what happened! Keeping my fingers crossed that it stays that way.
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