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Old 05-19-2008, 07:19 PM   #11
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Default Re: "you've got a prize" yet never got it...

If what the others have told you does not work, follow this link. It provides great instructions to getting in contact with the Customer Service Desk.

http://www.webkinzinsider.com/forum/...d-t234202.html
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Old 05-19-2008, 07:23 PM   #12
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Default Re: "you've got a prize" yet never got it...

idkthats has never happened to me befor so i would not know and that doesn't make sence
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Old 05-19-2008, 07:25 PM   #13
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Default Re: "you've got a prize" yet never got it...

Logout..what about an hour..then log back in..it might need sometime to update your dock..or it could be a glitch..
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Old 05-19-2008, 08:09 PM   #14
♥ casey ♥
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Default Re: "you've got a prize" yet never got it...

LOL, nope. Logging in/out, clearing my cache, getting stored items...nothing works. It's not there.

Let's just hope the people at Webkinz can help me out.
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Old 05-20-2008, 02:17 AM   #15
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Default Re: "you've got a prize" yet never got it...

One more suggestion, how may items do you have in your dock? Some people have reported items going missing when their dock was too full, or items not showing up. Sometimes they show up when the dock is cleared.
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Old 05-20-2008, 06:53 AM   #16
betheth
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Default Re: "you've got a prize" yet never got it...

I hope that Ganz responds to your email, but I've found that the best way to get anything done with them is to call. Their email support can be snarky, and not all that helpful. If you can call and talk to a real person, they are usually very nice and quick to fix any problems. I'd definitely call about a missing trophy!
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Old 05-20-2008, 07:30 AM   #17
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Default Re: "you've got a prize" yet never got it...

I am so sorry this happened to you. It is probably little consolation but the same thing happened to my youngest daughter. Polar Plunge told her she had won a prize- but no trophy in her dock. We did email Ganz but no satisfactory response. I'm not sure they even read the email as their answer was not to give her password to anyone.
I would try calling- that does get better results- though it didn't work in my daughter's case- it has worked for some other people.. Worth a try...
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Old 05-20-2008, 07:48 AM   #18
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Default Re: "you've got a prize" yet never got it...

sorry about that. It has happened to me too and never got the item till date. the first day of school last year they were giving away school wall clocks and we had to click to get the item. I did that and it came up as look in your dock for the clock but there was no clock from them till date, even after contacting them thru their email. I doubt they even see the emails.
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Old 05-20-2008, 07:57 AM   #19
binkybohboh
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Default Re: "you've got a prize" yet never got it...

In your dock click on OBJECTS.You should see a white square base with a white ball on top. Congrats on your trophy!!
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Old 05-20-2008, 08:13 AM   #20
mich1333
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Default Re: "you've got a prize" yet never got it...

I had it happen, I never did get mine!
I am sorry this happened to you, it is so exciting when you get an trophy
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