Rare times in local KT. Place your mouse over times and items for time conversions and info.
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One more suggestion, how may items do you have in your dock? Some people have reported items going missing when their dock was too full, or items not showing up. Sometimes they show up when the dock is cleared.
I hope that Ganz responds to your email, but I've found that the best way to get anything done with them is to call. Their email support can be snarky, and not all that helpful. If you can call and talk to a real person, they are usually very nice and quick to fix any problems. I'd definitely call about a missing trophy!
I am so sorry this happened to you. It is probably little consolation but the same thing happened to my youngest daughter. Polar Plunge told her she had won a prize- but no trophy in her dock. We did email Ganz but no satisfactory response. I'm not sure they even read the email as their answer was not to give her password to anyone.
I would try calling- that does get better results- though it didn't work in my daughter's case- it has worked for some other people.. Worth a try...
sorry about that. It has happened to me too and never got the item till date. the first day of school last year they were giving away school wall clocks and we had to click to get the item. I did that and it came up as look in your dock for the clock but there was no clock from them till date, even after contacting them thru their email. I doubt they even see the emails.
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