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Old 05-19-2008, 04:20 PM   #1
♥ casey ♥
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Default Unanswered: "you've got a prize" yet never got it...

Hi there!
Just wondering what is going on -

I was Goobers Lab, I was going good and a bubble popped up saying, "You've won a prize" or "You've got a prize"

So, I finished my game and let it run out of time, went to my house to see if anything was in my scrolly box thing at the bottom .... nothing.

So I logged out then back in, nothing new.

Did I win a trophy?
If I did - why didn't I get it?

I looked how to contact the people about my problem - but I have no idea where to do it at...

If anyone can help me with what to do or how to contact the Webkinz people, please - let me know!


Thanks much!
Casey
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Old 05-19-2008, 04:30 PM   #2
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Default Re: "you've got a prize" yet never got it...

That usually does mean you have won a trophy. This may be a silly question but were all of your items out of storage. Sometimes I have to hit Get Items From Storage before my trophies show up in my dock.
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Old 05-19-2008, 04:32 PM   #3
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Default Re: "you've got a prize" yet never got it...

Umm, idk! Did u check ur WHOLE dock?
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Old 05-19-2008, 04:36 PM   #4
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Default Re: "you've got a prize" yet never got it...

That's happened to me too about a month ago. i never figured out why! I hope you figure this out.
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Old 05-19-2008, 04:39 PM   #5
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Default Re: "you've got a prize" yet never got it...

um get all of your items from storage and look for a trophy
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Old 05-19-2008, 05:37 PM   #6
♥ casey ♥
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Default Re: "you've got a prize" yet never got it...

Yep - I clicked get items from storage after I didn't see it in there.
Nothing new.

I found the email to contact them and I did.

I'll post what they say to help anyone else if they have this issue.

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Old 05-19-2008, 05:39 PM   #7
smallville89
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Default Re: "you've got a prize" yet never got it...

Try logging out, clearing your cache, and logging back in as well
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Old 05-19-2008, 05:45 PM   #8
tree lover
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Default Re: "you've got a prize" yet never got it...

i have won a trophy but i got it! did u scoll through your dock 10 times??? lol u could miss it~ im not saying anything mean though! i have missed it before and found it later lol
Old 05-19-2008, 05:46 PM   #9
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Default Re: "you've got a prize" yet never got it...

Good luck with getting the trophy and by the way, welcome to WI.
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Old 05-19-2008, 07:17 PM   #10
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Default Re: "you've got a prize" yet never got it...

That usually means that you've won a trophy - You may have to sign out of WW and then sign back in - once you do that - the trophy should be at the very end of your dock!
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