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Old 01-01-2009, 06:04 PM   #1
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Red face Unanswered: "your account verification does not match our records"

I have 2 tulips and 2 rainbow flowers stuck in one of my rooms. Whenever I go to report it to customer service I get "YOUR ACCOUNT VERIFICATION DOES NOT MATCH OUR RECORDS" But I am 100% positive that I have entered the right information. Does anybody know another way to contact GANZ about this, or what I am doing wrong?
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Old 01-01-2009, 06:17 PM   #2
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Default Re: "your account verification does not match our records"

I had the same thing happen when I needed to report a stuck room. Here is what you can do. Go to Ganz front page and click on Customer Support, then click on Comments and Suggestions. Once you get that screen up, click on Our Question Does Not Appear Above. Fill in all your information on this page and a brief description of what is stuck and in what room.

For some reason it took my information here, even though I got the error message on the regular form. I got an e-mail from Ganz within a day and unfortunately it took two tries on their part, but I got my room unstuck.

I hope it works for you as well.
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Old 01-01-2009, 06:20 PM   #3
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Default Re: "your account verification does not match our records"

This happened to me, too! I will try Momz suggestion..
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Old 01-01-2009, 06:21 PM   #4
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Default Re: "your account verification does not match our records"

You can also call or email them phone 1866Webkinz Email support@webkinz.com
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Old 01-01-2009, 06:31 PM   #5
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Default Re: "your account verification does not match our records"

OH MY GOSH THANK YOU SO MUCH MOMZKINZA! IT WORKED, IT LET ME SEND MY INFORMATION THROUGH! YOUR THE BEST!
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Old 01-01-2009, 06:34 PM   #6
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Default Re: "your account verification does not match our records"

View Post Originally Posted by smile=]
OH MY GOSH THANK YOU SO MUCH MOMZKINZA! IT WORKED, IT LET ME SEND MY INFORMATION THROUGH! YOUR THE BEST!
Fantastic!! I am so glad it worked for you too.
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