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Old 05-13-2008, 02:13 AM   #1
Roofiosmom
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Default Unanswered: Are you kidding me Mr. Elephant!?

So adopted my My elephant yesterday...little did I realize that I NEVER received my PSI for it! I logged out then back in. Check all around my dock....Should I call Ganz? Has this happened to anybody else?
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Old 05-13-2008, 02:39 AM   #2
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Default Re: Are you kidding me Mr. Elephant!?

I would call Ganz. I've had adoption issues and they've always fixed it within 24 hours. Make sure to leave your name and phone number so they can call you back!
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Old 05-13-2008, 02:41 AM   #3
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Default Re: Are you kidding me Mr. Elephant!?

Did you make sure that you clicked "Get Items Out of Storage"? I've forgotten to do that before. If you have, then I would definitely contact them, however I don't think that they replace lost items anymore. I hope that everything works out for you. Best of luck!
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Old 05-13-2008, 05:24 AM   #4
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Default Re: Are you kidding me Mr. Elephant!?

um you could contact ganz but i dont think htey replace items anymore...
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Old 05-13-2008, 05:28 AM   #5
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Default Re: Are you kidding me Mr. Elephant!?

If it was a velvety elephant, we had the same problem with one, and so did someone else. If it wasn't a velvety, try it anyhow. (It could be the same glitch) Click "get items from storage" and scroll through the dock looking for your adoption gift. Click "edit" and drag the box to your room. It will open, but won't show it. Look for an empty box space in your dock, and when you find it, drag it to your room. The PSI should show up when you set it down somewhere in your house. Hope it works!
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Old 05-13-2008, 05:34 AM   #6
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Default Re: Are you kidding me Mr. Elephant!?

That happended to me with my love frog. I emailed ganz 3 times and called twice but i never got it back, i am still so mad about it!
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Old 05-13-2008, 06:14 AM   #7
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Default Re: Are you kidding me Mr. Elephant!?

That's a good idea, Jane! I think that you should either try that, or email GANZ.
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Old 05-13-2008, 06:26 AM   #8
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Default Re: Are you kidding me Mr. Elephant!?

I would call Ganz, but first you should try Jane's meathod before calling.
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Old 05-13-2008, 07:17 AM   #9
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Default Re: Are you kidding me Mr. Elephant!?

Yeah, Jane knows what shes talkin about.
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Old 05-13-2008, 07:32 AM   #10
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Default Re: Are you kidding me Mr. Elephant!?

I would contact ganz it hasnt happened to me but i have heard a ton of reports about it happening to others
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