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Old 03-10-2012, 09:30 PM   #1
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Exclamation Unanswered: Year Delux Membership item?

I just got the year deluxe membership and you are sopposed to get the super item that you can only get with the year membership deluxe. I didn't get a present box or anything! I didn't even get the super item! why? I onlyonly estore points! omg why? i was so excited? can somene please tell me what is going on? thx!
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Old 03-10-2012, 09:34 PM   #2
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Default Re: Year Delux Membership item?

Hi there, this seems like a serious problem. I think you should try logging off and in or using a different browser to check again! Otherwise, you should contact ganz Immediatly since they are not giving the benefits of the deluxe membership as they promised! Here's the link in case you need to contact them: Contact Us

I hope you recieve your gifts soon!
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Old 03-10-2012, 10:07 PM   #3
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Default Re: Year Delux Membership item?

Have you tried loadking your dock and looking for the box and the item there? If it is not there, another browser is probably not going to make a difference and you are going to get much better results calling the estore rather than filling out a form. The number to call is 1-888-818-8770. They are not open now and their hours are 9AM to 6PM Eastern time. If you are under the age of 18 you need to have an adult call for you.
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Old 03-10-2012, 10:22 PM   #4
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Default Re: Year Delux Membership item?

View Post Originally Posted by fishypuffy123
Hi there, this seems like a serious problem. I think you should try logging off and in or using a different browser to check again! Otherwise, you should contact ganz Immediatly since they are not giving the benefits of the deluxe membership as they promised! Here's the link in case you need to contact them: Contact Us

I hope you recieve your gifts soon!
i tried loging out and back in. nothing changed. my mom said it is too late at night to call but she will tommorow. she sent them a message but they will only answer in 2 days it said.

View Post Originally Posted by marnabear
Have you tried loadking your dock and looking for the box and the item there? If it is not there, another browser is probably not going to make a difference and you are going to get much better results calling the estore rather than filling out a form. The number to call is 1-888-818-8770. They are not open now and their hours are 9AM to 6PM Eastern time. If you are under the age of 18 you need to have an adult call for you.
what browser should i use?
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Old 03-11-2012, 12:40 AM   #5
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Default Re: Year Delux Membership item?

Did you try loading your dock and looking to see if your gifts are there? If not, ask your mom to call on Monday for you.

The best browsers according to Ganz are Firefox and Internet Explorer. People have called them about the floating dock issue that occurs with Chrome and they say they can't fix that and to use Firefox. But I don't think the browser you use is causing you the problem.
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