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Old 06-22-2008, 09:35 PM   #1
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mom2ba's Avatar
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Default Unanswered: XXXX & stuck items

so when i try log in the screen has XXXX on all the buttons but i know what they are and can still sign in
also when i visit the adoption center ms. birdy's speech bubble just comes up as XXXX and is not audible, these are the only 2 places i have noticed it.
it started doing it after i cleared my cache.
anyone know how to fix it or what's going on.

also i have a few items which have stuck themselves to the floor and won't move, do i have to contact ganz tech support? what if it's more than one item in more than one room?

thanks
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Old 06-22-2008, 09:37 PM   #2
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Default Re: XXXX & stuck items

You should clear you cache/cookies.
PM me if you dont know how.
good luck with your problem!!! ☺

p3yt0n
Old 06-22-2008, 09:42 PM   #3
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Default Re: XXXX & stuck items

wellhat was how thw problem started in the first place, it was fine untill i cleared my cache
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Old 06-22-2008, 09:53 PM   #4
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Default Re: XXXX & stuck items

I have the xxxx, also. I don't quite know how to fix it, and it is so annoying.

You can fill out this form for a stuck item. If you have more than one item in more than one room, like you mentioned, fill our more than one report.

http://customerservice.webkinz.com/cs/us_en/ss.php
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Old 06-23-2008, 01:21 AM   #5
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Default Re: XXXX & stuck items

Stuck items often unstick themselves after leaving the room, then coming back, or logging off and then on again. If they are still stuck after a few days I usually send in a report, and they've fixed most of them within a day or two. One hint, when giving the name of the room the item is stuck in, type in the room name without any spaces (if your room name consists of more than one word), or else you get a message telling you to use only alphanumeric characters.

I've been getting those XXX's for the last few days, too. I just ignore them, as once I'm logged on I forget about it.
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Old 06-30-2008, 09:57 PM   #6
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Default Re: XXXX & stuck items

i clered my cache again and still nothing i am still getting the XXXX wheni log in and whenever it has to do with the adption thing.
anyone know how to fix it???
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Old 06-30-2008, 10:01 PM   #7
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Default Re: XXXX & stuck items

i'm having the same problem! i have no idea how to get rid of it either...
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Old 06-30-2008, 10:09 PM   #8
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Default Re: XXXX & stuck items

The stuck items might fix themselves but if they stay stuck for more then a week...there is a spot to report them on the main login page...

The XXX's happen all the time...give it a day to go away...if it doesn't try clearing your browser and updating your aobe flashplayer..or firefox.




Last edited by L6313; 07-15-2008 at 04:22 PM..
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Old 06-30-2008, 10:12 PM   #9
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Default Re: XXXX & stuck items

I know how to fix the x's! Go onto the Webkinz homepage. Underneath the Log in Button, and off to the right a little bit, there is a "Find My Country" button. Click on that, and select your country. I know it sounds crazy, but this is what a member was told to do by a Ganz rep, and it has worked for me every time. Also, you will have to do this every time after you clear your cache.
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Old 06-30-2008, 10:27 PM   #10
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Default Re: XXXX & stuck items

View Post Originally Posted by -Lilypad
I know how to fix the x's! Go onto the Webkinz homepage. Underneath the Log in Button, and off to the right a little bit, there is a "Find My Country" button. Click on that, and select your country. I know it sounds crazy, but this is what a member was told to do by a Ganz rep, and it has worked for me every time. Also, you will have to do this every time after you clear your cache.
Very kewl..i didn't know that...I will definatly try it next time I get XX's
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