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Old 07-23-2008, 09:22 AM   #1
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Default Unanswered: xxx - I only get x's in my login screen and in the adoption area, help?

Is there something I can do to fix this or do I have to contact Ganz. I have had this problem for a couple of months. Thank you.
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Old 07-23-2008, 09:27 AM   #2
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Default Re: xxx - I only get x's in my login screen and in the adoption area, help?

you have to let the [page load for a while if yo already tried.
This has been happening alot lately, and yes, it is annoying. If you wait and it does not work, try a diffent computer, or see if you have all the requirments for the site!
~stitch♥
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Old 07-23-2008, 09:31 AM   #3
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Default Re: xxx - I only get x's in my login screen and in the adoption area, help?

Have you tried clearing your temp internet files?
I haven't had this happen, but i'd start off by trying that...
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Old 07-23-2008, 09:31 AM   #4
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Default Re: xxx - I only get x's in my login screen and in the adoption area, help?

I had the same problem, I went to google typed in webinz, and then went to WW from the google link. That log in screen is fine. So now I've saved that link in my favs, and go to WW from there. WW is down today until 11:30. Hope that helps
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Old 07-23-2008, 09:54 AM   #5
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Default Re: xxx - I only get x's in my login screen and in the adoption area, help?

Thank you all for your suggestions. I have tried most of this already with no results. It all happened a couple of months ago after one of their big updates. I think I will try e-mailing them. It is almost impossible to adopt anything when there are no words. Thanks again!
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Old 07-23-2008, 09:56 AM   #6
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Default Re: xxx - I only get x's in my login screen and in the adoption area, help?

Okay, I know how to fix this,

on the Webkinz home page, do NOT login, but go to "Select your Country." Then pick the county you live in, and your problem is solved. You will have to do this every time you clear your temp. files.
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Old 07-23-2008, 10:08 AM   #7
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Default Re: xxx - I only get x's in my login screen and in the adoption area, help?

Thank you Lillypad, but I have tried this as well to no avail. I think I will have to go to Ganz with this one.
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Old 07-23-2008, 10:09 AM   #8
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Default Re: xxx - I only get x's in my login screen and in the adoption area, help?

Mine did the same thing, but I tired what Lilypad said and it works! Thanks
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Old 07-23-2008, 10:14 AM   #9
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Default Re: xxx - I only get x's in my login screen and in the adoption area, help?

Yes i had that problem too it was days like that but it is back it was my internet explorer. I had help from dell that is my computer and after they helped me fix the problem it works fine now. I hope you can get it back soon.
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Old 07-23-2008, 11:25 AM   #10
sefoo
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Default Re: xxx - I only get x's in my login screen and in the adoption area, help?

Ocean, I have the same problem as you.
Tried rebooting, refreshing, language choosing, ect.
Personally I think it's just a another Ganz glitch.
My chicken had odd graphics on it for a few weeks as well, it's just something that has to work itself out I suppose.
Can I say they have one of the worst customer service departments I've ever seen?
What happened to speaking to a real person instead of sending email?
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