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Old 01-04-2012, 09:41 PM   #1
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Default Unanswered: wrong deluxe gift

My deluxe account expired on 12/31. (Ganz never sent me a 30 day letter). They finally informed me that it had expired yesterday 1/3.

I re-signed up for deluxe today. I got the 2012 big prize, the circus thingy, but I got the 12/11 box with the monocle. Has anyone else had this problem?
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Old 01-05-2012, 09:56 AM   #2
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Default Re: wrong deluxe gift

I would suggest having someone 18 or older call Ganz.

Contact Ganz - Webkinz Insider Wiki

I hope this problem is sorted out!
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Old 01-05-2012, 10:03 AM   #3
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Default Re: wrong deluxe gift

Deluxe memberships are estore purchases and I've found the estore reps to be very professional and helpful. I'm sure they could fix this for you.

Contact Info:

call the Ganz eStore Support desk between the hours of 9am and 6pm Eastern Standard Time, Monday through Friday, at 1-888-818-8770
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Old 01-05-2012, 12:58 PM   #4
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Default Re: wrong deluxe gift

Give them a call, and they should be able to sort it out for you. Chances are, you'll get to keep the wrong one, too.
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Old 01-05-2012, 04:12 PM   #5
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Default Re: wrong deluxe gift

I have not had that problem. (But I'm not deluxe.) Call ganz. They'll fix it. Contact Ganz - Webkinz Insider Wiki
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