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Old 05-11-2009, 06:31 PM   #1
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Default Unanswered: WOW,this is getting REALLY ANNOYING

I have 11 letters in my mailbox that get stuck when I try to open them.Its getting really annoying.This has been happening since Feb 17th..help?
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Old 05-11-2009, 06:38 PM   #2
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Default Re: WOW,this is getting REALLY ANNOYING

You will need to call Ganz and have them clear the items more than likely, because I do not think that you can report the problem using the Customer Service form. It is not a toll free number but it is answered live, 1-866-932-5469
Good Luck
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Old 05-11-2009, 06:39 PM   #3
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Default Re: WOW,this is getting REALLY ANNOYING

Definitely.

Call Ganz.
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Old 05-11-2009, 07:48 PM   #4
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Default Re: WOW,this is getting REALLY ANNOYING

We had some letters stuck on my son's account from Dec 17 that finally got cleared up in March. We had filled out the "I have an item stuck in the room" form on the website, and we also called and left a few messages. This was back when you could only leave a message so we never got through to a live person, but eventually the letters disappeared. So keep being persistent (and polite) and hopefully they will finally get to you.

Best of luck. I know it's annoying! We've been there.
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Old 05-11-2009, 07:54 PM   #5
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Default Re: WOW,this is getting REALLY ANNOYING

View Post Originally Posted by acourt
We had some letters stuck on my son's account from Dec 17 that finally got cleared up in March. We had filled out the "I have an item stuck in the room" form on the website, and we also called and left a few messages. This was back when you could only leave a message so we never got through to a live person, but eventually the letters disappeared. So keep being persistent (and polite) and hopefully they will finally get to you.

Best of luck. I know it's annoying! We've been there.
I would find it extremely distracting!
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Old 05-11-2009, 09:13 PM   #6
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Default Re: WOW,this is getting REALLY ANNOYING

I have a letter stuck, too! It's been there since March 31st. I filled out the "I have something stuck form" and got a standard letter reply to my email. I guess I will have to call Ganz as well.

Good Luck with your letter. I hope we both have success.
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Old 05-12-2009, 01:22 PM   #7
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Default Re: WOW,this is getting REALLY ANNOYING

Thanks everyone,I will definatley call Ganz

Btw--everone got rep points for helping me!
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Old 05-12-2009, 01:23 PM   #8
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Default Re: WOW,this is getting REALLY ANNOYING

Same thing with me, but then when i get like 10 more, they all clear, then the 11th letter comes, and there all back and on and on and on lol it doesn't bother me much though
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Old 05-12-2009, 02:07 PM   #9
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Default Re: WOW,this is getting REALLY ANNOYING

LOL,thanks for coming
It doesn't really bug me,but I hate missing my pets' b-days.
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Old 05-12-2009, 02:35 PM   #10
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Default Re: WOW,this is getting REALLY ANNOYING

View Post Originally Posted by Ergoiam
You will need to call Ganz and have them clear the items more than likely, because I do not think that you can report the problem using the Customer Service form. It is not a toll free number but it is answered live, 1-866-932-5469
Good Luck
Yes, call Ganz about it. I don't remember exactly when they were having all that trouble with kinzpost but it might be what caused your problem.

And 866 is toll free, so don't hesitate to call.
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