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Old 01-03-2010, 02:57 PM   #1
ow imma...
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Default Answered: Won't load room!

I adopted my caterpillar last night, and I can't get into my room. I tried using a different pet to load my house, and that worked, so I think it's just the room the caterpillar is in. I tried going into the clubhouse with him, and that worked, but I don't know how to get to the room he is in! help please!
95cute51 is offline Female
Best Answer - Posted by Seahorse
I would contact Ganz through the Costumer Support.
I searched around for you, and found this: Webkinz-Loading Issues
Go down to the section that says ''I added a new pet and now I can't enter my room''. It sounds like new adoptions may, sometimes, cause your account to freeze up. Fill out the form, and I'm sure they could fix it for you.
Good luck, and I'm so sorry this has been happening to your account.

Edit: Like Pokemon 2 says below, this may be because the room is overloaded..
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Old 01-03-2010, 03:03 PM   #2
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Default Re: Won't load room!

I would contact Ganz through the Costumer Support.
I searched around for you, and found this: Webkinz-Loading Issues
Go down to the section that says ''I added a new pet and now I can't enter my room''. It sounds like new adoptions may, sometimes, cause your account to freeze up. Fill out the form, and I'm sure they could fix it for you.
Good luck, and I'm so sorry this has been happening to your account.

Edit: Like Pokemon 2 says below, this may be because the room is overloaded..

Last edited by Seahorse; 01-03-2010 at 03:16 PM..
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Old 01-03-2010, 03:04 PM   #3
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Default Re: Won't load room!

This may be because the room is overloaded. You can clear your cache and or report the problem to ganz... http://customerservice.webkinz.com/cs/us_en/li.php and select the 'i adopted a new pet and the room won't load'
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Old 01-03-2010, 03:15 PM   #4
ow imma...
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Default Re: Won't load room!

View Post Originally Posted by Seahorse
I would contact Ganz through the Costumer Support.
I searched around for you, and found this: Webkinz-Loading Issues
Go down to the section that says ''I added a new pet and now I can't enter my room''. It sounds like new adoptions may, sometimes, cause your account to freeze up. Fill out the form, and I'm sure they could fix it for you.
Good luck, and I'm so sorry this has been happening to your account.

Edit: Like Pokemon 2 says below, this may be because the room is overloaded..
Thank you. I did fill out the form, so hopefully they will get it fixed if that is the problem.

View Post Originally Posted by pokemon2
This may be because the room is overloaded. You can clear your cache and or report the problem to ganz... [url=http://customerservice.webkinz.com/cs/us_en/li.php]Webkinz
Thank you. I only have a few overloaded rooms, and my new pets never go to those rooms, but maybe it did this time

Last edited by 95cute51; 01-03-2010 at 03:17 PM..
95cute51 is offline Female
Old 01-03-2010, 03:16 PM   #5
toricutie2000
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Default Re: Won't load room!

i have same problem- adopted new polar bear & i can't get into his room either
toricutie is offline
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