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Old 11-05-2009, 08:29 PM   #1
hy yes, I am VERY
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Default Unanswered: Won't let me use POTM pug, no gift awarded.

Whenever I go to my room using my pug, it freezes just before it's done loading! And because of that I can't get my POTM gift! Also, now sometimes it freezes when I'm not going to my room, like when I'm reading the news or something!
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Old 11-05-2009, 09:36 PM   #2
oah! I'mma
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Default Re: Won't let me use POTM pug, no gift awarded.

My recommendation is to call Ganz.

1-866-WEBKINZ (1-866-932-5469)
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Old 11-05-2009, 09:37 PM   #3
oot Woot! I'm A
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Default Re: Won't let me use POTM pug, no gift awarded.

Try clearing your cache first. Then see if it works.



~Perrypinkster
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Old 11-05-2009, 11:15 PM   #4
marnabear
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Default Re: Won't let me use POTM pug, no gift awarded.

Did you adopt your pug this month and have you never been able to load the room it's in? If you adopted it before October you won't get a POTM gift, but in any case you need to call Ganz or have an adult call if you are under 18.
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Old 11-06-2009, 11:34 AM   #5
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Default Re: Won't let me use POTM pug, no gift awarded.

The same thing happened with my last two pets. When I called Ganz, it turned out they were never accepted. I had to put their codes in again. Ganz said they were new codes still. I would do what Aerobunni suggested and call Ganz, or have your parent call if your under 18. Good Luck!
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Old 11-06-2009, 03:35 PM   #6
hy yes, I am VERY
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Default Re: Won't let me use POTM pug, no gift awarded.

View Post Originally Posted by marnabear
Did you adopt your pug this month and have you never been able to load the room it's in? If you adopted it before October you won't get a POTM gift, but in any case you need to call Ganz or have an adult call if you are under 18.
I adopted it this month, I don't know which room it is, because whenever I try to be it it freezes.
sarastuff999 is offline Female
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