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Old 12-26-2007, 01:39 PM   #1
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Default Unanswered: Wits end - can't get into rooms since Friday!

I have emailed Ganz 3x - no response - cleared my cache, rebooted computer, defragged...danced around like a lunatic & nothing WORKS

I haven't been able to get into any of my rooms since last Friday. I can do everything else but when I select "My room", it acts like it is loading but when it fills the pink chair up with color, everything stops 3/4 of the way through the load & locks up -

I am tired of trying & refuse to adopt my 2 new Webbies until they fix my problem...

Can anybody help me or do I just have to wait until 'THEY' get around to fixing my problem??

I can't even open my Christmas box of goodies until I can get into my rooms! WAAAAH!
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Old 12-26-2007, 01:43 PM   #2
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Default Re: Wits end - can't get into rooms since Friday!

Calling may be your last resort. Try the toll free # 866-932-5469. Sounds like you have done everything else possible to try to fix this on your own. Good Luck !
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Old 12-27-2007, 10:31 PM   #3
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Arrow Re: Wits end - can't get into rooms since Friday!

I can relate, but with me it's only 3 of my 14 rooms that I can't get in to. Exactly the same thing that you described happens to me. Unfortunately, I DID adopt 2 of my new babies before I realized there was a problem. I, too, have done all the recommended things and nothing works.

I'll try the above number too and I wish you the best of luck getting your rooms back!!
SGK
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Old 12-28-2007, 12:34 AM   #4
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Default Re: Wits end - can't get into rooms since Friday!

that happend to me once. one day i went on and it was just fixed. i hope it works for you!!
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Old 12-28-2007, 12:38 AM   #5
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Default Re: Wits end - can't get into rooms since Friday!

Hmm, that's strange. I hope it works soon so you can adopt your webkinz.
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Old 12-28-2007, 12:49 AM   #6
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Default Re: Wits end - can't get into rooms since Friday!

I know if the room is full it can lock you out and possibly a blocked doorway could. I had 2 rooms on 2 accounts locking 3 pets in the garden. I had to call to fix it. You may also want to try to do it on another computer. We sometimes can't load a room when the dock is too full on one computer. On another computer it will load fine.
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Old 12-28-2007, 09:22 AM   #7
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Default Re: Wits end - can't get into rooms since Friday!

They have webkinz closed down right now, so I am sure right after they open it back up again, everything will be fine, and you can access your rooms again.
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