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Old 02-04-2009, 09:23 PM   #1
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Default Unanswered: Wishing Well 2 KC not awarded

Tonight on the 4th wish, I got 3 wells on the top row. I finished the wishes, and had a total of 1,055 KC (wow!) but at the end, the system and WW2 froze - I could not click on finish nor the X in the top right corner.

I logged out, logged back in, saw that the KC had NOT been credited to my account, went back to WW2 clicked on play (just to see) and it started me at wish #4 (where I had won the 1K for the 3 wells!) and finished with a grand total of 65 KC.

How do I get WW to award what I had won???
I also took a screen shot - because it was so amazing.....

I did post a comment to them explaining the situation under general concerns .....

Thanks,
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Old 02-04-2009, 09:30 PM   #2
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Default Re: Wishing Well 2 KC not awarded

Wow, that is a big prize!

At this point, I'm not sure. They just did maintenance and I don't know whether it was because of that. I would just contact Ganz about it and give them the screen shot.
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Old 02-04-2009, 09:34 PM   #3
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Default Re: Wishing Well 2 KC not awarded

Oh my goodness!! How very frustrating for you. From elation to disappointment. That is great that you got a screen capture though. Hopefully it will give your issue more weight. I hope you get a response and that your issue is dealt with to your satisfaction.
Good Luck - and stop banging your head against the wall (I am just guessing because that is what I would be doing).
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Old 02-04-2009, 09:36 PM   #4
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Smile Re: Wishing Well 2 KC not awarded

Fill out a form on WW. They should take care of the problem. Good luck!
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Old 02-04-2009, 09:36 PM   #5
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Default Re: Wishing Well 2 KC not awarded

View Post Originally Posted by Dogluver620
Wow, that is a big prize!

At this point, I'm not sure. They just did maintenance and I don't know whether it was because of that. I would just contact Ganz about it and give them the screen shot.
I am so sorry to hear that ya missed the prize! I know ya must be truly disappointed. Like Dogluver620 said, call Ganz & let them know you have a screen shot of the 3 wwells & hopefully they can help you out.

If not, keep your chin up! You will get it again sometime. I have gotten 3 in the top row and I am still hopeful that I will get it again and get them in the middle section.
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