Rare times in local KT. Place your mouse over times and items for time conversions and info.
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First, let me say welcome to !
Secondly, I am sorry to hear that! I would follow up with a phone call to Ganz. You can find their number in the forum here. It has its own thread (I believe). I can empathize with you- I have had a Halloween bed just come up missing out of a room one day... never to return ( a few other items as well ). We have had a webkinz missing (really) for about 4 months now, but I haven't had the time or wanted to put up the fight ( lol ) to get it fixed! Good Luck with your token situation. I hope they return!
I would definitely email them again. I have always gotten a auto response email shortly after contacting them (and I've gotten in touch with them a few times in the last couple months). You might need to check any junk mail filter(s), I had one of their responses get caught in a filter account set up by our internet provider network.
Hopefully they will be able to reinstate your tokens. Good Luck!
I thought that they were no longer accepting e-mail. I recall reading something about that several months ago. So if it's not something that you can fill out on the customer service page, you'll need to call.
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