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Old 02-13-2009, 08:37 PM   #1
Lil Kinz
merpots is an unknown quantity at this point

Default Unanswered: Wish Factory Tokens Vanished

Hi, I put my tokens in the wish factory, and then I went to deposit another and all my 4 tokens have gone.

I have emailed Webkinz Customer service weeks ago and I have got nothing back from them, not an email or anything.

Does anyone know how to get your tokens back or if this has happened to them?

Word of caution, do not put your tokens in the machine even though it says it's safe.

Best Wishes,

Merpots:ccat:
merpots is offline Female
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Old 02-13-2009, 08:39 PM   #2
hite n Fluffy Love!
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Default Re: Wish Factory Tokens Vanished

Im sorry that has happened to you but you can Call Ganz and you can get ahold of a rep that can look at your account for you. Try calling them Monday. GL!
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Old 02-13-2009, 08:39 PM   #3
Banned
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Default Re: Wish Factory Tokens Vanished

so sorry this happened to you

i would try another e-mail, remember to use the link they posted on their site. i am pretty sure contacting ganz is the only way to retrieve the tokens...
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Old 02-13-2009, 08:44 PM   #4
PEEP!
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Default Re: Wish Factory Tokens Vanished

That stinks. I would call ganz. The one time I called and left a message it took a few days but I got my problem solved. The phone number is listed at the top of the help section. Good Luck.
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Old 02-13-2009, 08:47 PM   #5
Webkinz :)
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Default Re: Wish Factory Tokens Vanished

Welcome to WI!

Because of your message, I checked our Wish Tokens. They are all still deposited in the Wish Factory. Definitely email or call Ganz again.

Mom of IttyGirl2
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Old 02-13-2009, 08:47 PM   #6
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Default Re: Wish Factory Tokens Vanished

First, let me say welcome to !
Secondly, I am sorry to hear that! I would follow up with a phone call to Ganz. You can find their number in the forum here. It has its own thread (I believe). I can empathize with you- I have had a Halloween bed just come up missing out of a room one day... never to return ( a few other items as well ). We have had a webkinz missing (really) for about 4 months now, but I haven't had the time or wanted to put up the fight ( lol ) to get it fixed! Good Luck with your token situation. I hope they return!
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Old 02-13-2009, 08:48 PM   #7
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Default Re: Wish Factory Tokens Vanished

I would definitely email them again. I have always gotten a auto response email shortly after contacting them (and I've gotten in touch with them a few times in the last couple months). You might need to check any junk mail filter(s), I had one of their responses get caught in a filter account set up by our internet provider network.

Hopefully they will be able to reinstate your tokens. Good Luck!
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Old 02-13-2009, 08:49 PM   #8
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Default Re: Wish Factory Tokens Vanished

i would try logging put and back in and see if it was just a little glitch
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Old 02-13-2009, 08:52 PM   #9
Yip Eeeee! I am a
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Default Re: Wish Factory Tokens Vanished

Hello Welcome to WI,
I am sorry to hear that.i would call there email is HORRIBLE!!!!
It takes 4EVER!!! calling them that would be the best!
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Old 02-14-2009, 02:29 AM   #10
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Default Re: Wish Factory Tokens Vanished

I thought that they were no longer accepting e-mail. I recall reading something about that several months ago. So if it's not something that you can fill out on the customer service page, you'll need to call.
Ritzcracker is offline Female
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