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Old 06-14-2010, 07:03 PM   #1
Call me Jessica!.
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itsjesszica32 is on a distinguished road

Default Answered: Wish Factory Glitch -- Where's my Tokens?!

Hello, WI! I figured that I could come to you guys for help with a glitch.

My brother just recently logged onto Webkinz World. He went to visit the Wish Factory. The only problem is that over half of his Wish Tokens disappeared. The Wish Machine says he only inserted 5 Wish Tokens, when my brother had inserted a total of 12 Wish Tokens.

We already tried resetting Safari and clearing the cache. We don't really want to have to contact Ganz, but we don't seem to have any options left. My brother's very disappointed and sad, and we would appreciate any help or advice you have for us. Thanks so much!

<3, Jessica (& her brother)
itsjesszica32 is offline Female
Best Answer - Posted by rain62001
I am so sorry this happened to you/brother. The same thing happened to one of my accounts and I called Ganz and they fixed it for me. It happened to be a glitch of some sorts. I hope everything works out for the best!
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Old 06-14-2010, 07:11 PM   #2
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Default Re: Wish Factory Glitch -- Where's my Tokens?!

im soooo sorry... i would email Ganz right now.. but i dont know their email i wish i could help you guys..... is there anything i can help you with?
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Old 06-14-2010, 07:15 PM   #3
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Default Re: Wish Factory Glitch -- Where's my Tokens?!

I'm so sorry! This didn't happen to me. If you do have to call them here is their number incase you don't know- 1-866-WEBKINZ
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Old 06-15-2010, 01:03 PM   #4
hat's up Buttercup?
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Default Re: Wish Factory Glitch -- Where's my Tokens?!

Perhaps he or someone else had bought something on his account. If so, look around to see if he has any exclusives that you don't remember before.

If not, here are ways to contact Ganz:
1-866-WEBKINZ (phone) aka 1-866-932-5469


or go here:
[url=http://customerservice.webkinz.com/cs/us_en/cs_index.html]
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Old 06-15-2010, 01:19 PM   #5
Fever32
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Default Re: Wish Factory Glitch -- Where's my Tokens?!

If you don't want to call them, you can email them...
support@ganzestore.com
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Old 06-15-2010, 03:51 PM   #6
ould you?
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Default Re: Wish Factory Glitch -- Where's my Tokens?!

oubt you were hacked, it was probably a glitch. I was hacked, and my wish token were used and the exclusives sold. However I found this out in a few minutes before the person (who was buying random things) decided to sell some rare and special items i had for more KC
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Old 06-15-2010, 08:54 PM   #7
One odd
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Default Re: Wish Factory Glitch -- Where's my Tokens?!

You could be getting hacked (my DD was hacked), being a victim of a glitch (more than likely), or your brother forgot he bought something. Try looking through his account to see if there are any new exclusives. If not, email or call Ganz. You can also try clearing your cache.
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Old 06-15-2010, 09:01 PM   #8
Wacky and
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Default Re: Wish Factory Glitch -- Where's my Tokens?!

I doubt he was hacked because you can't wish for anything with 7 tokens.
I would have an adult call Ganz.
I don't think they answer Email
Sorry they are missing.
I hope he gets them back!
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Old 06-15-2010, 09:13 PM   #9
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Default Re: Wish Factory Glitch -- Where's my Tokens?!

I am so sorry this happened to you/brother. The same thing happened to one of my accounts and I called Ganz and they fixed it for me. It happened to be a glitch of some sorts. I hope everything works out for the best!
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Old 06-16-2010, 02:34 AM   #10
Call me Jessica!.
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Default Re: Wish Factory Glitch -- Where's my Tokens?!

Thanks to everyone for their advice! It is all greatly appreciated. (:
I think we'll just call Ganz, since there seems to be no other option. Hopefully we'll get our "glitch" fixed like yours, Rain. If they don't check their email, we may never get the "glitch" fixed, since we highly doubt anyone hacked my brother's account. Thanks again, to everyone! My brother and I are so glad we could turn to you guys for help. (:
itsjesszica32 is offline Female
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