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i have been trying to get into the wish factory for 2 weeks..and it will not open..have tried on 5 different accounts..and 3 different computers..and it will not download..is any one else haveing this problem?? i have tokens i want to deposit.. emailed..webkinz world about it on and have gotten no answer...(yet)...any ideals?????
I'm sorry you're having so much trouble! Mine was working fine a few days ago but I'll check now and let you know if it still works. You've probably already tried this but clearing your cache seems to help with a lot of WW problems.
---------- Er3Tr2Tr1 added 3 Minutes and 46 Seconds later ----------
Sorry, mine is working. If I think of anything else, I'll let you know.
Last edited by Er3Tr2Tr1; 10-21-2008 at 08:20 AM.. Reason: Automerged Doublepost
Like many problems with Webkinz World you might want to try clearing your cache. If you are not an adult just make sure you check with your parents first. Here are the instructions from Ganz's Technical Help page:
If you have been told to clear your cache files and do not know how to do it, please look below to find your browser and then follow the instructions about how to clear your cache files. Please note: Dial-up users SHOULD NOT attempt to clear their cache as it may create complications when trying to log back into Webkinz World. AOL:
From the 'My AOL' menu, on the AOL toolbar, Click 'Preferences', then Click 'WWW'
Look for the 'Temporary Internet Files'
Click 'Delete Files', and then click 'OK'
Internet Explorer 6:
At the top in the pull-down menus (File, Edit, Tools etc.), click Tools, then 'Internet Options'
This brings up a dialog with 6 tabs across the top (General, Security, Content...)
Click 'General; then look for 'Temporary Internet Files'
Click Delete Cookies. Then click 'OK'.
Click 'Delete Files', then (if it appears, check off 'Delete all offline content', then click 'OK'
Click 'OK' again and this should clear all cached pages
Internet Explorer 7:
From the Tools menu, select Internet Options
Choose the General tab
Under Browsing history, click Delete
Next to "Temporary Internet Files", click Delete files
Click Close, and then click OK to exit.
Up top in the pull-down menus (File, Edit, etc.), click Edit, then 'Preferences'
Find 'Advanced'. Click the sign in front of the word, 'advanced'
You'll see 'Cache, Proxies, etc...'
On the right you'll see buttons labeled 'Clear Memory Cache,' and 'Clear Disk Cache'
First, click 'Clear Memory Cache'. When the “?” dialog appears click 'OK'
Click 'Clear Disk Cache', when the “?” dialog appears, click 'OK'.
Click 'OK' again to close the Cache Dialog box.
This will clear all old info from your browser and the error should be finished.
Click Tools and select Options
Click the Privacy icon
Click Clear Now in the Private Data area
Exit and re-launch the browser.
Clearing Cache on Safari 1.0 / Safari 2.0 for Macintosh OS X:
From the Safari menu click on ‘empty cache’
When asked if you want to empty the cache? Click on empty
Once that's done, from the safari menu click on "preferences"
From the Security dialog box, select "bookmarks"
Click on "Show Cookies"
A list will show up with all the cookies left on the computer.
There is difintely a glitch, a random I believe. Because last week I used it and it booted me off right after I clicked the confirmation button for the Antique Fashion Mirror.
I nearly flipped out thinking that when I logged back in that my tokens would be gone and that there would be no mirror. Kind of like when you are in the middle of a long game, get booted off, and realize that the 187 kinzcash that you had accum. in Goober's lab was not added to your account upon logging in type of thing.
Anyway I logged in ASAP and checked for the Antique Fashion Mirror. It in my dock and when I went back to the wish factory(I had 27 tokens and wanted something else), I found out that they had only taken like 5 or 6 for the mirror! So I was able to get a the Haunted House Painting as well and still had left over tokens!
So I definitely believe there is some form of glitch going on in the wish factory...for better or worse.
I hope when it finally opens for you that you have good luck too!!
I noticed that it was a bit 'sticky' on my account, too. I think they may be having issues with something else and it is affecting a lot of other things, right now. I couldn't deposit my coins in there the other day. It was like I was trying to drop air in there. I have since been able to put the coins in, but it was kind of frustrating that the Factory didn't recognize the coins.
Yours is a bit more complex because you can't even get to the Factory, by the sound of it. You can try MSClockart's advice and if that doesn't help, you can call them at 1-866-Webkinz. Emailing them does no good anymore. They are no longer accepting emails.
thank you every one for your help..got a answer back from ganz,,said i had asked if my pet would get a token for its birthday....lol so rewrote them..i have tokens in there,,,something like 16..and have some to add..and it wont even down load any part of the wish factory...left it on..on downloading last night for over a hour and they signed me ou cause i had not done anything..i did clear my cache,.,,and well took me 6 days to get back on the site..had to resign up and everything had same accounts..just had to reagree to all the ""rules"..i will call later if i cant get this fixed ,, again thank you for all your help...guess i will just have to call my daughter in chicago and have her help..shes the one who got me hooked on this..with one little innocent christmas present..a Webkinz Turtle...and well 4 accounts and hundred webkinz later...lol it can make a person at times...
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