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Old 08-15-2009, 09:36 AM   #1
Wacky Be
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Default Answered: Why is WW down for me?

On my laptop, I click log in and a white screen pops up where the load bar says done and it doesn't load.

Can anyone explain why this is happening and what I can do to fix it?..
wikylo is offline
Best Answer - Posted by Midnights Bliss
Many other people have been experiencing the same problem as you are.
To help fix the problem, try clearing your cache. If you don't know how,
click HERE for step by step instructions. If the problem is still persisting
after that, try using a different internet browser (i.e - internet explorer, firefox, ect.)
To download one of those, use the links below:

Firefox - Firefox web browser | Faster, more secure, & customizable

Internet Explorer - Internet Explorer 8: Home page

Google Chrome - Google Chrome - Download a new browser

(I use Google Chrome and in my opinion it is the fastest and works the best (

If the problem is STILL persisting after that, you should try contacting Ganz
and the best way to do that is by phone. Their phone number is 1-866-WEBKINZ.

Good luck.

- Midnights Bliss
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Old 08-15-2009, 09:39 AM   #2
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Default Re: Why is WW down for me?

I can't get on either,they must be busy right now.
smookie is offline Female
Old 08-15-2009, 09:46 AM   #3
Luv my . . .
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believe1297 is on a distinguished road

Default Re: Why is WW down for me?

yeah i can't get in either but i can get in on my laptop!
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Old 08-15-2009, 09:49 AM   #4
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Default Re: Why is WW down for me?

Maybe you need to restart your computer? Mine's working fine.
wind is offline Female
Old 08-15-2009, 09:50 AM   #5
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Default Re: Why is WW down for me?

Many other people have been experiencing the same problem as you are.
To help fix the problem, try clearing your cache. If you don't know how,
click HERE for step by step instructions. If the problem is still persisting
after that, try using a different internet browser (i.e - internet explorer, firefox, ect.)
To download one of those, use the links below:

Firefox - Firefox web browser | Faster, more secure, & customizable

Internet Explorer - Internet Explorer 8: Home page

Google Chrome - Google Chrome - Download a new browser

(I use Google Chrome and in my opinion it is the fastest and works the best (

If the problem is STILL persisting after that, you should try contacting Ganz
and the best way to do that is by phone. Their phone number is 1-866-WEBKINZ.

Good luck.

- Midnights Bliss
Midnights Bliss is offline Female
Old 08-15-2009, 09:52 AM   #6
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Default Re: Why is WW down for me?

I got the "we are having problems with our servers" message a little while ago. I've been able to log in anyway and do a little gardening, but I get booted after a few minutes. I can login to another account, so I think one of their servers is definitely having problems.
tkprit is offline Female
Old 08-15-2009, 11:54 AM   #7
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Default Re: Why is WW down for me?

The same thing happened to me yesterday! I just walked away from the computer for a while and it worked just fine for me. But I haven't been on today...
bookworm5854 is offline Female
Old 08-15-2009, 12:37 PM   #8
OW - I love fall!
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Default Re: Why is WW down for me?

That has been happening to me occasionally as well. I just reload it and it usually pops up pretty quick the second time.
Red Fire is offline Female
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