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Old 04-30-2009, 11:55 AM   #1
peppergirl11
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Question Unanswered: Why not? did i miss it?

Today i logged into webkinz, and i had gotten the 2009 Webkinz Day Letter. but i didn't get the gift, wasn't i supposed to get it yesterday or today?

please help.

NOTE: i DID log in on April 29th!. and i didn't get the gift.

Last edited by PrettyinPink12; 04-30-2009 at 12:07 PM.. Reason: stu.pid GANZ!.
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Old 04-30-2009, 12:01 PM   #2
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Default Re: Why not? did i miss it?

I think you were suppose to get it yesterday. (:
Sorry you missed it!! It was a trophy,print,cake,and a wish token.

Last edited by Pandah; 04-30-2009 at 12:03 PM..
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Old 04-30-2009, 12:02 PM   #3
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Default Re: Why not? did i miss it?

No, sorry, you missed it. The gift was only given to people who logged in on Webkinz Day (April 29). However, it seems everybody got "Happy Webkinz Day" KinzPost mail yesterday whether they logged in or not. KinzPost mail is delivered to you whenever you log in and read it, regardless of when the mail was actually sent. That's why you got a letter but didn't get the gift.
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Old 04-30-2009, 12:03 PM   #4
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Default Re: Why not? did i miss it?

This has happened to some people before, too. Yesterday, I got my gift, but not the 2009 letter. Try looking through your dock for your gift. I hope it's there! Otherwise, you can call Ganz, maybe that'd help. If it doesn't, then there's no way to get it back. If you'd tried logging in and out yesterday, you could've gotten it. If all else fails, you can always go to the trading room and get the present there. There's always someone looking for items for it!
Hope this helped!
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Old 04-30-2009, 12:05 PM   #5
peppergirl11
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Default Re: Why not? did i miss it?

But I DID log in on Webkinz Day!. i only have four items in my dock right now.
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Old 04-30-2009, 12:12 PM   #6
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Default Re: Why not? did i miss it?

View Post Originally Posted by PrettyinPink12
But I DID log in on Webkinz Day!. i only have four items in my dock right now.

Hmm..That's very strange.
Maybe you should call GANZ? :\
Its odd,we had a lot of glitches on Webkinz Day--I got a gift yesterday,but just got a letter today
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Old 04-30-2009, 12:17 PM   #7
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Default Re: Why not? did i miss it?

Well, you were supposed to get them all on Webkinz Day, but I never got the letter. I only got the gift. I think it is a glitch. I would call GANZ. You can find their phone number if you go to Google and tpye in GANZ phone number. Hope this helped.
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Old 04-30-2009, 02:26 PM   #8
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Default Re: Why not? did i miss it?

I am sorry you had problems with your webkinz day gift. It would be so frustrating to not be allowed to fully enjoy such a special ocassion.

Try calling them at 866-WEB-KINZ or email support@webkinz.com.

Good luck getting this straightened out! Hopefully they can confirm you logged in on the appropriate day
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Old 04-30-2009, 02:30 PM   #9
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Default Re: Why not? did i miss it?

Well, Webkinz Day was yesterday...you said that you logged in today.
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Old 04-30-2009, 02:31 PM   #10
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Default Re: Why not? did i miss it?

View Post Originally Posted by PrettyinPink12
But I DID log in on Webkinz Day!. i only have four items in my dock right now.
Ouch! That's just wrong. Try to get Ganz on the phone. Maybe they'll correct it.
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