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Old 05-09-2009, 10:36 AM   #1
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Question Unanswered: Why is this happening.......AHHHHHH

Hi when evr i log on to webkinz i can stay on for 15 minuets but then it just shuts my internet down....idk why this is happening someone help!!!!
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Old 05-09-2009, 10:40 AM   #2
ow!! I LOVE ☆'s!!
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HannaWalters10 is just really niceHannaWalters10 is just really nice

Default Re: Why is this happening.......AHHHHHH

that happens to me too! I am still not sure why yet. maybe I should call ganz.
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Old 05-09-2009, 10:45 AM   #3
ill PM
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Default Re: Why is this happening.......AHHHHHH

There are a few things that you can try, clear the cache and if it still happens then try a different browser and if all else fails run a security scan and if that doesn't work call Ganz.
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Old 05-09-2009, 10:51 AM   #4
I'm a Littlestripe
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Default Re: Why is this happening.......AHHHHHH

Try clearing your cache, or your history. Delete stuff that is not important from there. You can try to restart your computer if that doesn't work. Then if that doesn't work, try switching browsers to like Internet Explorer, Mozilla Firefox, or Safari. If that doesn't work, either, then you can contact GANZ on Monday at 1-866-WEBKINZ or 1-866-932-5469. They are not open on the weekends.
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Old 05-09-2009, 11:36 AM   #5
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Default Re: Why is this happening.......AHHHHHH

oh well i ll try that thanks...
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Old 05-09-2009, 11:44 AM   #6
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Default Re: Why is this happening.......AHHHHHH

Weekends bring more visitors to WW and I think they just get overloaded. That could be one of the reasons for shut-down?
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Old 05-09-2009, 04:23 PM   #7
Slytherin for this
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Default Re: Why is this happening.......AHHHHHH

Try a different browser. That could help.
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Old 05-09-2009, 05:41 PM   #8
cora246
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Default Re: Why is this happening.......AHHHHHH

that usually happens when your new to WW but as you get older the more you can play on WW
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Old 05-09-2009, 05:45 PM   #9
ell have a good day
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Jenn965 is just really niceJenn965 is just really nice

Default Re: Why is this happening.......AHHHHHH

When too menny people get on
Like weekends it is crouded
and kickes you out and for me
shuts down the internet too
just try to go on in the morning
or kinda late night when people
are normaly bizzy
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Old 05-09-2009, 05:54 PM   #10
ell I'll be, OPUS is
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Default Re: Why is this happening.......AHHHHHH

Also your "Internet Options" may need reconfiguring. You might have inadvertently set something "arrey." You can call your ISP [Internet Service Provider] to "work you through" setup. In other words reconfiguring how the Net options are set. Besides calling GANZ, I would call your ISP and have them help you, step-by-step go through the proper configuration to not keep dropping you from the Net. I assume you have either DSL or cable. They can help. There will be a "supprt / technical" # to press on your phone once you contact them.

Hope we all have helped in some way,

Ellen
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