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Old 03-28-2009, 08:26 AM   #1
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Thumbs down Unanswered: Why EVERYTIME they upgrade is there problems?

I don't understand how EVERYTIME webkinz upgrades and/or make changes they mess things up.
So far I can't do Wheel of Wow, Gem Hunt, and Bingo!! As much money as Ganz is making from webkinz you would think they could afford to get a programmer that knows what they are doing!!! A family member of mine works with an internet program etc.. Ganz should test things PRIOR to putting them out on web. It should be loaded, and tested for any bugs etc. then when they are sure it will work and ONLY then should they load the changes to the web. Of course they seem to do this ALLOT on weekends so we will get any resolution to these issue to next week!! They should then when this happens at very least give out some type of gift to make up for inconveniences!
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Old 03-28-2009, 08:52 AM   #2
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Default Re: Why EVERYTIME they upgrade is there problems?

I don't know, I'm sorry.
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Old 03-28-2009, 09:08 AM   #3
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Default Re: Why EVERYTIME they upgrade is there problems?

Very true! Another maintence to fix the maintence?
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Old 03-28-2009, 09:12 AM   #4
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Default Re: Why EVERYTIME they upgrade is there problems?

I'd like to talk to the person who decides when maintenances happen, and tell them how inconvenient it is for everyone. And then tell them they need to fix the logging in problem. I've been sitting around for over half an hour trying to log into Webkinz World. Sigh. Already used up half of my alloted Internet time.
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Old 03-28-2009, 09:16 AM   #5
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Default Re: Why EVERYTIME they upgrade is there problems?

Ok the crack technical staff has done it again, I have 3 accounts and am unable to do the Wheel of Wow, Gem Hunt and Bingo on all accounts. Come on! They all shown they were done. I guess the techs had fun with those items that were not changed. Ugh!
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Old 03-28-2009, 09:28 AM   #6
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Default Re: Why EVERYTIME they upgrade is there problems?

Hey give them a break they are trying and there are cool things coming in few days. knowing webkinz world it's going be crazy with people adopting their new pets and putting in those other codes. I just hope I find those new things at Halmark or the mall where I get my webkinz things.
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Old 03-28-2009, 09:30 AM   #7
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Default Re: Why EVERYTIME they upgrade is there problems?

They should really start with the release notes again!
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Old 03-28-2009, 10:24 AM   #8
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Default Re: Why EVERYTIME they upgrade is there problems?

View Post Originally Posted by WHHS2002
Hey give them a break they are trying and there are cool things coming in few days. knowing webkinz world it's going be crazy with people adopting their new pets and putting in those other codes. I just hope I find those new things at Halmark or the mall where I get my webkinz things.
But they should still be considerate of their customers. All it would take is an update in Kinzville News about what they're trying to do and apologizing for how it affects us.

I do hope you find those things you're looking for at Hallmark but I can't help but feel frustrated on behalf of all those people who are excited to put in their codes but can't log in because there's yet another server problem. They've paid good money to have access to their accounts or at the very least, paid good money to have the "gliches" explained to them.
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Old 03-28-2009, 12:42 PM   #9
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Default Re: Why EVERYTIME they upgrade is there problems?

I don't understand it either and would sure like to know what they intended to upgrade. I cannot see any changes except on the front page of the newspaper it tells about the retired prizes. That's not worth doing an upgrade for, especially on a day when there is no support.
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Old 03-28-2009, 04:50 PM   #10
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Default Re: Why EVERYTIME they upgrade is there problems?

I love my Webkinz but... Every time they upgrade the problems are worse. Let's enumerate: No Gem Hunt, Bingo is on -1 (huh?), no Wheel of Wow, each time I finish a game in Tournament Arena I get booted off, Decorating rooms nearly impossible today. I have been trying to decorate a room for the contest, items get stuck, move/remove icon doesn't go away after I click on it. I have to exit and re-enter room to make it disappear. I purchase items from WShop put them in the room and then I still have the same item in my dock. On top of all that constant booting off all day long and I need several attempts to get back in.
My kids have been playing ClubPenguin for a long time now and it seems they never encounter the problems Webkinz has. I really like my Webkinz, I'm not interested in other sites, but why can other sites run so flawlessly and Webkinz can't? I hate to grumble, but really!
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