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Old 02-09-2010, 10:51 AM   #1
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Default Answered: Why do you have be 18+ to do this?

So I just now called Ganz to have my username changed (if you wanna know why, PM/VM me) and customer service told me I need to be 18+ to do this. I am not this old, and my parents are not home, so I'm stuck. But why do they need this? All I'm doing is making a minor change that most parents won't even care about...


Have any ideas why? Just because your 18+ does not mean that the account is yours.
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Best Answer - Posted by jagular
View Post Originally Posted by cuteforpop
Yeah, you two are probably both right. Just a question though, do you have to be 18+ to do anything with your account? For example, move a stuck item out of a doorway?
if you email no, if you call on the phone yes. they won't talk to anyone but adults. i think there is a form to email them with you can do yourself
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Old 02-09-2010, 10:56 AM   #2
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Default Re: Why do you have be 18+ to do this?

Uhm, probably because of legal reasons.
I am sure there is some.
And they probably don't want to give kids the idea they can change their username whenever they want.
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Old 02-09-2010, 10:59 AM   #3
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Default Re: Why do you have be 18+ to do this?

View Post Originally Posted by glamour_cat_13
Uhm, probably because of legal reasons.
I am sure there is some.
And they probably don't want to give kids the idea they can change their username whenever they want.
exactly and it may cause some confusion on who is who. there would be
too much of switching user names and making huge changes.
you can always ask your parents about it when they get home, i'm
sure they'd be glad to help
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Old 02-09-2010, 11:01 AM   #4
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Default Re: Why do you have be 18+ to do this?

View Post Originally Posted by pup5115
exactly and it may cause some confusion on who is who. there would be
too much of switching user names and making huge changes.
you can always ask your parents about it when they get home, i'm
sure they'd be glad to help
Yeah, you two are probably both right. Just a question though, do you have to be 18+ to do anything with your account? For example, move a stuck item out of a doorway?
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Old 02-09-2010, 11:14 AM   #5
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Default Re: Why do you have be 18+ to do this?

View Post Originally Posted by cuteforpop
Yeah, you two are probably both right. Just a question though, do you have to be 18+ to do anything with your account? For example, move a stuck item out of a doorway?
No, I've filled out forms to get stuff "unstuck" from my account before, they don't call you and ask for your age or whatever. (the form is online, on the Webkinz website)

Though once I asked a question (got too much KC in a game) and sent it in to them and they said to call them, but I didn't do that because 1: I'm shy on the phone, and 2: I think dad was in the shower at the time...
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Old 02-09-2010, 11:14 AM   #6
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Default Re: Why do you have be 18+ to do this?

View Post Originally Posted by cuteforpop
Yeah, you two are probably both right. Just a question though, do you have to be 18+ to do anything with your account? For example, move a stuck item out of a doorway?
if you email no, if you call on the phone yes. they won't talk to anyone but adults. i think there is a form to email them with you can do yourself
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Old 02-09-2010, 11:31 AM   #7
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Default Re: Why do you have be 18+ to do this?

Oh, then I'll go email them lol! Thanks everyone!
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Old 02-10-2010, 01:27 AM   #8
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Default Re: Why do you have be 18+ to do this?

I sent Ganz an e-mail a short while ago - it wasn't a very friendly e-mail (my Dad proofread it to help me make it sound pompous ) to complain about certain products not being avaliable for purchase in Australia. They sent me a reply asking me to call Ganz between 9am-5pm EST (Translation, since I live in Australia, obviously: 1am - 9am). They also stated that I must be 18 to call.

It's really annoying because the product they're marketing is for kids. And quite honestly, my parents couldn't care less about my Webkinz or what I do with them. I'm almost 18, old enough to be working part time, and buying my own things, I can go into the store and buy Webkinz without my parents' permission, but Ganz won't talk to me on the phone?

View Post Originally Posted by glamour_cat_13
Uhm, probably because of legal reasons.
I am sure there is some.
And they probably don't want to give kids the idea they can change their username whenever they want.
View Post Originally Posted by pup5115
exactly and it may cause some confusion on who is who. there would be
too much of switching user names and making huge changes.
I realize that these are valid points. I can argue this all I want, but in a year from now, I won't care one mite about having to be 18 to do everything, because I WILL BE 18...

For now, life is frustrating...
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