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Old 07-07-2011, 05:34 PM   #1
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Default Unanswered: Why Did My Deluxe Expire? I Had the Automatic Renew!

Last year my dad bought me a three-month Deluxe account for Easter, and in three months it expired. My dad renewed for me, and then it never expired again because apparently I had Automatic Renew (it said that at the bottom of my "My Pets" thing). But today, I got a letter on my Webkinz account saying that it had expired...does anyone know why? I am tempted to call GANZ and ask, but I think it would be pointless when my dad could just renew again.
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Old 07-07-2011, 05:54 PM   #2
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Default Re: Why Did My Deluxe Expire? I Had the Automatic Renew!

Maybe because the auto-renewal only works once? I'm not completely sure though, since i always have to not get auto-renewal.
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Old 07-07-2011, 05:56 PM   #3
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Default Re: Why Did My Deluxe Expire? I Had the Automatic Renew!

Well, I'm not sure. Maybe your dad's credit card number changed? Our credit card company once issued us a new number because they suspected that they had a security breach in their system. It caused all kinds of problems with various bills that were paid automatically.
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Old 07-07-2011, 06:01 PM   #4
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Default Re: Why Did My Deluxe Expire? I Had the Automatic Renew!

It could be like acourt says or it could be that that credit card has expired as they normally have expiry dates. Other than that I'm not sure why this would happen.
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Old 07-07-2011, 06:01 PM   #5
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Default Re: Why Did My Deluxe Expire? I Had the Automatic Renew!

View Post Originally Posted by ratgirl57
Maybe because the auto-renewal only works once? I'm not completely sure though, since i always have to not get auto-renewal.
No, because it renewed automatically like, three or four times.
View Post Originally Posted by acourt
Well, I'm not sure. Maybe your dad's credit card number changed? Our credit card company once issued us a new number because they suspected that they had a security breach in their system. It caused all kinds of problems with various bills that were paid automatically.
Yeah, I guess it probably does have something to do with his card...
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Old 07-07-2011, 06:11 PM   #6
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Default Re: Why Did My Deluxe Expire? I Had the Automatic Renew!

did you ask your dad about it? maybe he cancelled it by mistake, or because he thought you don't play webkinz any more. if that's not the case, then it's a bug and your dad should contact ganz. i once had an issue with renewing deluxe, so i called ganz and they solved it.

by the way, why are you in the 3 month plan and renewing it every time? it would be cheaper for you to buy a longer membership like the 6 months or one year, and you will also get more bonus estore points =)
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