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Old 02-28-2012, 07:26 AM   #41
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Default Re: Why can't they fix the Lorax video quest?

I also have that problem on all three accounts. I wrote ganz again. they answered a couple of days ago that they are looking into it and if it doesn't work after 48 hours after i recieved the mail, i should write them. so i wrote them two days ago again. but nothing yet. i really hope they fix it. i see the box where the video should be in and there is a button under it which says continue, but when i click on it, nothing happens.

It also said at the beginning that Sally cat wanted to talk to me, but when i click on her (on all 3 accounts) she says that she doesn't have anything for me

I am really confused.

Again, they have a game or something new and it doesn't work......... how sad
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Old 02-28-2012, 12:52 PM   #42
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Default Re: Why can't they fix the Lorax video quest?

If you do the videos in firefox, they work.
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Old 02-28-2012, 10:40 PM   #43
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Default Re: Why can't they fix the Lorax video quest?

View Post Originally Posted by 889wlry
If you do the videos in firefox, they work.
Maybe for you - but not for many others.

Not Firefox.
Not Chrome.
Not IE - for our family...
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Old 02-29-2012, 07:45 AM   #44
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Default Re: Why can't they fix the Lorax video quest?

I had trouble with the videos too. Then I realized that I had AdBlock installed on my Chrome browser. Once I went into options and disabled it the videos worked for me in Chrome. I did not have the same luck when I disabled AdBlock in Firefox.

It can be hard to tell if you are using AdBlock on Chrome. I would suggest you go into the options menu and check your add-ons to see if it's there.

I hope this helps somebody. I know how frustrated I was until I figured out what was preventing the videos for me.
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Old 02-29-2012, 07:56 AM   #45
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Default Re: Why can't they fix the Lorax video quest?

Wow....I just found this thread and want to add my voice....I use FireFox and have not had a problem other than having to leave and come back again between the quests.....I run a cleaning program daily called CCleaner or piriform...maybe that would work???

Good Luck!!

GK~
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Old 02-29-2012, 08:54 AM   #46
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Default Re: Why can't they fix the Lorax video quest?

I was just reading some earlier posts in this thread. I don't know if Ganz did, in fact, fix anything in regards to the videos recently. But I completed both quests over a week ago, around 2/18, using Chrome, after disabling AdBlock. Just to clarify my earlier post.

It is so frustrating when these "fun" activities don't work as planned. That's why I'm hoping someone can benefit from my experience working around this glitch.

Good luck everyone!
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Old 02-29-2012, 09:00 AM   #47
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Default Re: Why can't they fix the Lorax video quest?

i started playing on firefox, was a big fan of explorer, and it has worked on all accounts. i now use firefox for everything. ww even runs better using ff.
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Old 02-29-2012, 08:53 PM   #48
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Default Re: Why can't they fix the Lorax video quest?

When I called Ganz, the rep said it had something to do with IP addresses, so it works for some, not for others, as long as you don't have your third party ads blocked, there isn't much more you can do...Other than call Ganz. Big bummer, I know.
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Old 02-29-2012, 08:56 PM   #49
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Default Re: Why can't they fix the Lorax video quest?

My mom was complaining about that. I haven't tried it. \:
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Old 03-01-2012, 08:45 AM   #50
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Default Re: Why can't they fix the Lorax video quest?

Although I downloaded firefox, it won't work! HELP
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