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Old 12-04-2011, 02:56 PM   #11
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Default Re: Why can't I change my PASSWORD,

If you've tried everything several times, I would contact Ganz.
tarabella9 is offline Female
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Old 12-05-2011, 12:04 AM   #12
Camp NaNo WC: 12,023
Webkinz :)
 
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Default Re: Why can't I change my PASSWORD,

Okay if this doesn't work then call Ganz
are you sure you have adopted the pet with that secret code?
Hope it all works out for you!
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Old 12-05-2011, 01:22 AM   #13
marnabear
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Default Re: Why can't I change my PASSWORD,

People have shown you two ways to change your password. One is to be used if you know your old password and just want to change it to something else. That is the form kinzpost showed you. The other is to be used if you forgot your password and then you need the code of any pet that you have adopted on the account.

You say you were trying to change your password and from that statement I assume you know what the old password was and you don't need a pet code to do that. Just click on change password and enter the old password and the password you want to use.
marnabear is offline Female
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