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Old 11-03-2008, 01:20 PM   #81
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Default Re: Who has adopted hippo with no problems?

I adopted my hippo today with no problems
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Old 11-04-2008, 12:58 PM   #82
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Default Re: Who has adopted hippo with no problems?

I sent an email through Webkinz main page contact form on sunday and still have not had a response from them. Guess I will try calling them now.

---------- tkaboni added 10 Minutes and 15 Seconds later ----------

I read on another post for people to call Webkinz at 1866WEBKINZ. I did that, but it said I needed to send a message to get a customer support #, has anyone else gotten this message when calling Webkinz?

Last edited by tkaboni; 11-04-2008 at 12:58 PM.. Reason: Automerged Doublepost
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Old 11-05-2008, 09:16 AM   #83
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Default Re: Who has adopted hippo with no problems?

Just wanted to report that after I got my empty POM loot bag on Saturday, I both called and emailed Ganz that day. Finally yesterday I got responses to both. The email said to call the 1-800 number because they needed more info, but the guy on the phone just took my info and said my prizes would be in my dock today. When I logged on this morning, they were there: the cuckoo clock, a wish token, a w shop coupon and some kinzcash.

If anyone else is having problems, I would advise to be patient and wait for Ganz to respond. Hopefully things will work out!
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Old 11-05-2008, 09:21 AM   #84
 
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Default Re: Who has adopted hippo with no problems?

View Post Originally Posted by tkaboni
I sent an email through Webkinz main page contact form on sunday and still have not had a response from them. Guess I will try calling them now.

---------- tkaboni added 10 Minutes and 15 Seconds later ----------

I read on another post for people to call Webkinz at 1866WEBKINZ. I did that, but it said I needed to send a message to get a customer support #, has anyone else gotten this message when calling Webkinz?
Yes, I got that message also. I emailed and received a response that said they wouldn't read my email and I left a voice mail message even though they said they wouldn't listen to voice mail. Not really sure what to do next.
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Old 11-05-2008, 10:31 AM   #85
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Default Re: Who has adopted hippo with no problems?

I usually try to adopt my POTM later in the month because of the problems reported. I got a little anxious this month and adopted my hippo on 11/2 and did not recieve my loot bag. ???
I sent Ganz an email and received a response on 11/3. All my goodies were in my dock on 11/4.
Way to go Ganz!

---------- Tiso55 added 6 Minutes and 37 Seconds later ----------

View Post Originally Posted by Tiso55
I usually try to adopt my POTM later in the month because of the problems reported. I got a little anxious this month and adopted my hippo on 11/2 and did not recieve my loot bag. ???
I sent Ganz an email and received a response on 11/3. All my goodies were in my dock on 11/4.
Way to go Ganz!

Actually I went to the Webinz Customer Suppor link here:
http://customerservice.webkinz.com/cs/us_en/csg.php

Click on Our Question does not appear above and fill in your info. You'll also need the code tag from your hippo (or other). Good luck

Last edited by Tiso55; 11-05-2008 at 10:31 AM.. Reason: Automerged Doublepost
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Old 11-05-2008, 10:32 AM   #86
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Default Re: Who has adopted hippo with no problems?

I had no problems with my adoption.
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Old 11-05-2008, 11:34 AM   #87
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Default Re: Who has adopted hippo with no problems?

View Post Originally Posted by Leah212
I adopted my Hippo Hildee first thing in the morning on 11/1. Again, empty loot bag and no Kins Cash. Has anyone had a response from Ganz about this issue?

I got an e-mail from them and called them. They did give me my pom item, and wish token, but she told me in the future do not adopt the pom for the first few days or ganz will not replace the items. I told her I did not think that was fair if I spent the money on the POM and their system had a glitch then they should replace the items. The customer service lady said that this is what they are being instructed to tell everyone that calls in about the problem with the pom.
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Old 11-05-2008, 12:12 PM   #88
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Default Re: Who has adopted hippo with no problems?

I adopted mine first thing in the morning on the first and got everything I was supposed to get. I guess I was fortunate. Blessings, Momzkinza

---------- Momzkinza added 2 Minutes and 15 Seconds later ----------

View Post Originally Posted by Gizgad
I got an e-mail from them and called them. They did give me my pom item, and wish token, but she told me in the future do not adopt the pom for the first few days or ganz will not replace the items. I told her I did not think that was fair if I spent the money on the POM and their system had a glitch then they should replace the items. The customer service lady said that this is what they are being instructed to tell everyone that calls in about the problem with the pom.
I hope they don't follow through on that. They are heavy on POM activities the first few days and then they slow down as the month goes on. They need to reverse that if they don't want people logging on their new pets at the first of the month. Blessings, Mozmkzina

Last edited by Momzkinza; 11-05-2008 at 12:12 PM.. Reason: Automerged Doublepost
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Old 11-05-2008, 01:37 PM   #89
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Default Re: Who has adopted hippo with no problems?

I adopted my hippo on the second with no problems. Sorry to hear that you had trouble.
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Old 11-05-2008, 01:40 PM   #90
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Default Re: Who has adopted hippo with no problems?

i adopted 2 hippos-one on my american account and 1 on my asian account
no problems
guess i am lucky also
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